Help Desk Technician

Schaumburg Community Consolidated School District 54 is seeking a Help Desk Technician to provide first-line technology support for district staff and students. This onsite role in Schaumburg, IL serves as the initial point of contact for help desk requests, with a focus on troubleshooting issues, restoring service, and documenting outcomes through the district IT Service Management (ITSM) process.

Working as part of the district’s Technology Services effort, you will handle a wide range of hardware, software, endpoint, and classroom technology support needs while coordinating with other teams when issues require escalation. The position is full-time and offers an annual salary of USD 55,000.

What you’ll do

• Act as the primary point of contact for technology assistance requests from district staff and students.
• Provide professional, courteous, customer-focused support throughout the issue lifecycle.
• Troubleshoot and resolve hardware, software, and peripheral problems.
• Log and document service requests, resolutions, and customer interactions in the district ITSM platform.
• Communicate clearly with customers about status, expectations, and resolutions.
• Support Windows and Apple endpoint devices.
• Support Microsoft and Google productivity applications, standard district software, and end-user technology.
• Provide support for printers, peripherals, and classroom technology.
• Perform workstation setup, deployment, replacements, and basic hardware troubleshooting.
• Assist with password resets and user account support in accordance with established procedures.
• Escalate complex technical issues to the appropriate Technology Services teams.
• Support technology deployments, equipment moves, and other district technology initiatives.
• Maintain accurate asset and inventory records.
• Help develop and maintain Help Desk documentation and knowledge base articles.
• Identify recurring issues and communicate trends to the Help Desk Supervisor.
• Maintain an organized, professional work environment.
• Coordinate onsite support with Building Technicians and endpoint-related concerns with Endpoint Services.
• Work with Information Systems to resolve enterprise application support requests.
• Support district technology projects as assigned.

Requirements

• Associate's degree in Information Technology or equivalent work experience.
• 2 years of experience providing technical support in a customer service environment.
• Experience supporting Windows and Apple devices.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred qualifications

• Experience supporting technology in a K-12 educational environment.
• Experience using an IT Service Management (ITSM) platform.
• Experience supporting Microsoft and Google productivity applications.
• Experience supporting classroom technology and end-user devices.

Technology tools

• Windows, Apple
• Microsoft, Google
• IT Service Management (ITSM)

Physical requirements

• Regularly required to stand, walk, talk, or hear.
• Frequently required to use hands to handle or feel materials.
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Location: Schaumburg, IL (onsite)

Compensation: USD 55,000 per year

Minimum experience: 2 years