Help Desk Technician I-II

The Help Desk Technician I-II role at Cook Inlet Housing Authority delivers frontline information technology support, diagnosing and resolving issues, configuring hardware and software, administering user access, training staff, and developing user guides for daily operations.

Responsibilities

• Assist staff with a range of technical issues, from minor to complex.
• Respond to questions, provide guidance, and simplify technology use for the workforce.
• Document issues and follow up to ensure complete resolution.
• Install, diagnose, and maintain computers, software, and network components.
• Control user access and permissions to ensure appropriate access levels.
• Keep systems current with updates and maintain security.
• Monitor IT inventory and software licenses for proper tracking.
• Provide training on tools and applications to boost user confidence.
• Collaborate with the Communications team to create clear, user-friendly guides for common questions.

Requirements

• Strong attention to detail and precision in work.
• Ability to adapt quickly, manage shifting priorities, and meet multiple deadlines.
• Strong analytical thinking and problem-solving skills.
• Ability to translate technical language into plain English in both written and spoken form.
• Dependable, proactive, and collaborative team player.
• Familiarity with Microsoft Office Suite, Windows operating systems, and basic network troubleshooting.
• Associate degree in information technology, computer science, or a related field; degree can be substituted by relevant experience on a year-for-year basis.
• 1 year of IT or technical support experience.
• 2 years of customer service experience.
• 2-3 years of IT experience, particularly in network or desktop support.
• 3-4 years of customer service experience.
• Preferred certifications include CompTIA A+, Network+, or Microsoft certifications.
• IT and/or network or desktop support experience: 1 year (Required).

Technologies

• Microsoft Office Suite
• Windows operating systems

Benefits

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• AD&D
• Short-Term Disability
• Long-Term Disability
• Paid time off
• Paid holidays
• Retirement plan
• State of Alaska PERS/SBS Retirement
• Tuition reimbursement
• Supplemental insurance offerings
• Vision insurance

Who We Are

Cook Inlet Housing Authority develops, owns, and operates a portfolio of affordable rental housing in the Cook Inlet region of southcentral Alaska. We lead in community development and advocacy around affordable housing and serve as the Tribally Designated Housing Entity for Cook Inlet Region Inc. We value partnership and collaboration, and our mission is to create housing opportunities that empower people and strengthen the community.

Equal Opportunity Employment

Cook Inlet Housing Authority provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability or genetics. Employment preference is given to eligible Alaska Native or American Indian candidates to the extent required or permitted by applicable law.

Job Type

Full-time

Pay

Hourly pay range: $31.25 - $37.26 per hour

Application Questions

• Are you related to anyone currently employed by Cook Inlet Housing Authority?
• Are you affiliated with a federally recognized tribe?

Experience

Required: 1 year of IT and/or network or desktop support experience.

Ability to Commute

Location: Anchorage, AK 99503 (Required)

Work Location

On-site work location: In person