Information Technology Technician I - Help Desk

This temporary Information Technology Technician role supports help desk operations across campuses and the District Office under some supervision. In this position, you will coordinate and track work requests, assist users with IT questions, and help maintain key IT documentation and telecom related processes for Los Rios Community College District.

What you will do

• Process work requests from campuses and/or the District Office, clarify details when needed, and route Information Services Work Requests to the appropriate person.
• Create and distribute reports tied to work requests and technicians’ schedules.
• Issue routine recurring work orders and special work orders as required.
• Follow up with customers, answer questions, provide status updates, and refer technical questions to the assigned IT personnel.
• Monitor work in progress and document or input resolution steps completed by outside vendors and non-Los Rios technicians.
• Support technicians by providing information, clarification, or referrals when needed.
• Assign phone numbers District-wide, maintain the Los Rios phone number database, and produce reports from that database.
• Maintain and support enterprise resource management system (PeopleSoft) operations documentation for District-wide online access.
• Maintain and issue telecom equipment, issue phones from inventory to technicians, and track and maintain phone inventory.
• Perform related duties as required.

Minimum qualifications

• Education/Experience option 1: An Associate degree in computer sciences or closely related field (or completion of an equivalent certificate program) and one year of experience directly related to the job duties.
• Education/Experience option 2: Two years of experience directly related to the job duties.
• Education/Experience option 3: A combination of training and/or experience totaling four years that is likely to have provided the required knowledge and abilities.
• Experience and education equivalency: one year of experience equals 12 months at 40 hours per week; applicable part-time experience will be converted to full-time equivalent. One year of education equals 30 semester units.
• Education must be from an accredited institution.

Workplace focus

The role requires an equity-minded approach with responsiveness and sensitivity to the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including students with physical or learning disabilities, and a demonstrated ability to help foster an inclusive educational and employment environment.

Tools you may use

• ERM (enterprise resource management system) - PeopleSoft
• PeopleSoft

Benefits

• Temporary employees earn 1 hour of sick leave for every 30 hours worked.

Job details

• Location: Folsom, CA (onsite)
• Salary: USD 20 - 20 per hour
• Experience level: 1 year minimum
• Job type: Contract

How to apply

• Do not submit additional materials beyond what is requested, or you may be disqualified.
• Required document: Los Rios Community College District Application.
• Applicants must be authorized to work for any employer in the U.S.; the District is unable to sponsor or assume sponsorship of an employment Visa.
• Only information listed on the application and transcripts (if requested) will be used to verify minimum qualifications.
• Applications stating “see other documents” (for example, “see resume” or “see transcripts”) will be disqualified.
• Applications missing any required documentation will be disqualified.