The IT Help Desk Associate serves as the first line of support for end users across office and on-site production environments.

Deliver day-to-day technical support for Windows desktops and laptops
Support mobile devices and shop-floor computers
Troubleshoot issues across laptops, desktops, printers, phones, and barcode scanners
Administer user accounts and group memberships using Active Directory
Assist with onboarding and offboarding
Troubleshoot network and application issues that impact production
Support conference room and A/V systems
Assist with Windows servers and virtual machines
Maintain documentation for issues, fixes, and procedures

3-5 years of IT support or help desk experience
Strong experience supporting Windows desktop environments
Experience with Active Directory
Strong troubleshooting and problem-solving skills
Clear, patient communication and comfort explaining technical issues to non-technical staff
Ability to prioritize and manage multiple tickets at once
Ability to work in both office and production environments
Sit for long periods while working at a computer
Occasionally move through the facility to support employees at their workstations
Lift and carry IT equipment (laptops, monitors, peripherals) up to 50-85 lbs as needed
Install, inspect, and maintain network cabling, wireless access points, cameras, and other equipment in elevated locations using ladders or approved access equipment, following company safety procedures
On-site presence required for all scheduled shifts; work cannot be performed remotely
Travel to a second location as needed (up to 6 miles round trip)

IT Help Desk Associate

Job Description