IT Help Desk

The IT Help Desk role supports the IT team by managing support requests, maintaining and configuring technology, and assisting users onsite and remotely. This position operates in a hybrid environment in Saint Cloud, MN and follows security and incident reporting requirements.

Job Location and Work Model

Saint Cloud, MN (hybrid)

Compensation

USD 20–25 per hour

Education

Associates degree or completion of an accredited IT Certificate Program in computer science or a related field is required.

Core Responsibilities

• Handle IT support requests through a ticketing system, phone, email, or in-person assistance.
• Install, configure, and maintain hardware and software, including desktops, laptops, printers, and mobile devices.
• Provide basic support for Microsoft Office 365, Windows operating systems, and commonly used applications.
• Support new hire technology setup, including user accounts, hardware deployment, and onboarding assistance.
• Troubleshoot and resolve basic networking issues such as connectivity, VPN access, and Wi-Fi.
• Document incidents, resolutions, and knowledge base articles for recurring issues.
• Support and maintain inventory of IT assets, including hardware and software licenses.
• Escalate complex problems to senior IT staff or the appropriate team when needed.
• Follow security protocols when handling sensitive data and IT equipment.
• Assist with system updates, backups, and routine maintenance tasks.
• Support Nahan’s Information Security Program and report suspicious activity through a Security Incident Report.
• Assist with other assigned tasks as needed.
• Support Nahan’s 6S initiatives as required.
• Follow all Nahan Safety and Quality policies and procedures.
• Complete additional tasks requested by the Supervisor.

Required Skills and Qualifications

• 0 to 2 years of relevant IT support or help desk experience.
• Experience with Microsoft Office products, operating systems, and email.
• Strong problem solving and troubleshooting ability.
• Customer service mindset and team-oriented attitude.
• Excellent communication skills, including written, verbal, and listening.
• Strong knowledge of computers, major operating systems, hardware, and software.
• Basic understanding of Windows OS, Microsoft Office 365, software installation and reinstallation, operating systems, device drivers/firmware, and network fundamentals.
• Willingness to learn and adapt to evolving technological environments.
• Fluency in English, both written and verbal.

Technology and Tools

• Microsoft Office 365
• Windows operating systems
• Email
• VPN
• Wi-Fi

Work Environment and Physical Demands

• Hybrid office environment with occasional exposure to a manufacturing environment.
• Frequently exposed to normal to moderate working conditions; noise level typically quiet to moderate with minimal interruptions.
• Regularly required to talk or hear, type, write, and participate in virtual and in-person meetings.
• May be required to stand or sit for extended periods and use hands and fingers to reach or handle.
• Sometimes required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl.
• Regularly lift 25 lbs or more at a time.
• All vision abilities required for close-up work.
• Must tolerate and endure extended seasonal hours while maintaining alertness to meet deadlines.
• Occasionally exposed to machinery and moving parts, airborne particles such as paper dust, and hazardous materials or fumes, which may require PPE.
• May be exposed to adverse weather conditions, extended seasonal hours, high precarious places, and confined spaces.
• May require hearing protection in some work environments.