IT Help Desk Technician

The IT Help Desk Technician role is based onsite in Tampa, FL and centers on supporting Windows desktop and server technologies, guiding clients, documenting tickets, and escalating issues as needed. This position is primarily help desk oriented with some server/network support and training activities. Compensation ranges USD 37,000–50,000 annually. A bachelor’s degree is preferred, along with at least one year of relevant experience in a 50+ user Windows environment.

Responsibilities

• Support Microsoft Windows desktop and server technologies
• Consult with clients and provide guidance on technology use and best practices
• Document tickets thoroughly and follow up with clients in a timely manner
• Escalate issues promptly when they cannot be resolved at the first point of contact
• Deliver fast and friendly technical support to end-users, IT managers, and C-level executives
• Typical Week: 85% help desk, 10% server/network support, 5% training/meetings

Requirements

• Bachelor’s Degree, business-related field preferred, or equivalent experience
• Minimum 1 year of experience in a 50+ user Windows desktop/server environment
• Well-rounded experience with Microsoft desktop technologies and user support
• Experience supporting Windows and exposure to Windows Server technology, Active Directory, and common network protocols
• Motivation and drive for personal and professional development
• Strong verbal and written communication skills
• Excellent customer service abilities

Technologies

• Microsoft Windows
• Windows Server
• Active Directory

Benefits

• WFH Flexibility
• Focus on Work/Life Balance
• 401K matching at 4%
• Paid Time Off: 3 weeks in first year, 4 weeks in second year
• Comprehensive benefits package inclusive of paid life insurance and paid long-term disability
• Peerfit membership for free access to local gyms and studios
• Paid maternity, paternity, and foster leave
• Quarterly employee and family outings
• Career path road mapping
• $200 annual allowance in the iVenture Company Store upon joining and on anniversary
• Culture initiatives and recognition programs
• 360-degree feedback process
• Mileage reimbursement
• Access to virtual lab, paid certifications, and dedicated training days
• iVenture rated as a Great Place to Work with strong culture and core values

Additional Information

• Valid driver’s license and insurance with reliable transportation; infrequent local travel required
• Smoking is prohibited at client sites and iVenture offices

About iVenture Solutions

• Expertise: Our people have the experience and knowledge to deliver proactive solutions, committed to solving client issues and building trust.
• Execution: We support and empower clients, upholding robust service standards.
• Experience: Integrity guides our team, resulting in satisfied clients who value the difference we make.