IT Help Desk Technician

Responsibilities

• Provide support for Microsoft Windows desktop and server technologies
• Consult with clients and advise on technology use and best practices
• Document tickets in detail and follow up with clients in a timely manner
• Escalate issues promptly when they cannot be resolved at the first level
• Deliver fast, friendly technical assistance to end users, IT managers, and C-level executives
• Typical Week: 85% help desk, 10% server and network support, 5% training and meetings

Requirements

• Bachelor’s Degree in a related field preferred, or equivalent experience
• Minimum 1 year of experience in a 50+ user Windows desktop/server environment
• Strong experience with Microsoft desktop technologies and end-user support
• Hands-on experience with Windows, exposure to Windows Server, Active Directory, and common network protocols
• Motivation and drive to develop professionally
• Excellent verbal and written communication skills
• Strong customer service mindset

Technologies

• Windows desktop
• Windows Server
• Active Directory
• Antivirus software
• Network protocols

Benefits

• Work from home flexibility
• Focus on work life balance
• 401(k) with 4% company match
• Paid time off: 3 weeks in the first year, 4 weeks in the second year
• Comprehensive benefits including paid life insurance and paid long-term disability
• Peerfit membership with free access to local gyms and studios
• Paid maternity, paternity, and foster leave
• Quarterly employee and family outings
• Career path road mapping
• $200 annual allowance for the iVenture Company Store on anniversary and onboarding
• Culture initiatives and recognition programs
• 360 degree feedback program
• Mileage reimbursement
• Access to a virtual lab, paid certifications, and training days
• iVenture rated as a Great Place to Work with strong culture and core values

About iVenture Solutions

• Experts delivering proactive solutions and building trust with clients
• Committed to supporting and empowering clients through robust service standards
• Integrity-driven team resulting in satisfied clients and meaningful outcomes

Additional Information

• Valid driver’s license and insurance required; infrequent local travel
• Smoking is prohibited at client sites and iVenture offices