Remote Support

Remote Support Jobs

84 jobs found

Today

IT Help Desk Support

Ingram Resources Oklahoma City, OK

Oklahoma City, OK

Today

$24 - $27/hr Full time Active Directory Computer Skills End User Support

Apply Now

Job Description

Ingram Resources seeks an IT Help Desk Support in Oklahoma City, OK, a hybrid role with 50 percent on-site in OKC and commuting within Oklahoma.

Responsibilities

Timely follow-up on assigned and open tickets within the required service level
Monitor high severity incidents to ensure resolution within communicated service levels
Provide technical support regarding system configuration, program usage, and desktop problems to users
Support and troubleshoot Microsoft 0365
Assign and reset passwords using Active Directory and perform basic security testing
Record problem and resolution details in the ticketing system
Apply knowledge of company policies and standard practices to resolve problems
Analyze issues and use judgment to make decisions
Escalate non-standard problems or issues
Alert manager to recurring problems and patterns of issues
Work with all levels of management, including direct support to Executives
Undertake special projects as directed
Build computers by loading Windows from image, installing software, and configuring users
Assist in Mobile Device Management
Assist in equipment procurement and inventory processes on a daily basis

Requirements

Excellent verbal and written communication skills
Excellent troubleshooting abilities
Proficiency with Windows troubleshooting
Intermediate knowledge of Microsoft O365 applications
General knowledge of computer networking
General knowledge of remote troubleshooting with Remote Desktop
General troubleshooting knowledge of typical computer peripherals (printers, monitors, etc.)
Self-motivated and able to work on multiple tasks
Ability to communicate effectively in large or small group settings
Working knowledge of current and future technical trends and information
Ability to meet the physical demands of the position, including frequent standing, walking, and reaching
Regularly sit, manipulate objects and tools, and stoop or kneel as part of duties
Must routinely lift computer equipment, printers, monitors, and other peripherals; occasionally lift 60 to 100 pounds

Technologies

Active Directory
Microsoft O365 applications
Remote Desktop
Windows 10/11
Mobile Device Management

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance

Education and Experience

Associates degree (AS) in Computer Science or related field preferred, but not required
Competency in Windows 10/11
At least 2 years of previous experience with desktop support

Working Relationships

Maintain inter-department relationships to resolve client issues
Effectively communicate with extended service providers, IT Management, and IT infrastructure groups

Other Requirements

Must pass background and vehicle checks
Must be a US Citizen or Green Card Holder
Only candidates local to the greater OKC area will be considered

Job Type

Full-time

Pay

USD 24.00 - 27.00 per hour

View full job page →

1d ago

Help Desk Analyst II

Robert Half Malibu, CA

Malibu, CA

1d ago

$31 - $36/hr Contract Active Directory Application Support Azure

Apply Now

Job Description

Robert Half is offering a contract opportunity in Malibu, California for a Help Desk Analyst II. This on-site role supports a public-sector organization, delivering first- and second-level technical assistance for desktop systems, software applications, printers, network access, and general connectivity issues for both on-site and remote users. The position supports IT initiatives and emphasizes clear user communication. Location is Malibu, CA (onsite) with an hourly rate of $31 to $36.

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

Responsibilities

Provide first- and second-level support for desktop systems, software applications, printers, network access, and general connectivity issues.
Assist both on-site and remote users by diagnosing problems efficiently and guiding them through practical solutions.
Administer user access tasks such as password resets and account updates while following established security practices.
Install, configure, move, and troubleshoot workstations, peripherals, and related end-user technology.
Record incidents, troubleshooting steps, and completed resolutions accurately within the service desk ticketing platform.
Escalate complex technical matters to senior IT staff when needed and provide clear documentation to support timely resolution.
Contribute to ongoing IT efforts involving cloud-based tools, hybrid directory services, and other technology improvement projects.
Maintain accurate tracking of hardware assets, inventory, and deployed equipment across the organization.
Provide end-user instruction on common tools, technology usage, and support best practices, including occasional assistance with web or audio-visual needs.
Demonstrate detail-oriented experience in help desk or desktop support with the ability to work effectively with limited onboarding.
Show strong troubleshooting capability in Windows environments, including Office 365, printers, and internet connectivity issues.
Apply working knowledge of Active Directory and user account support in a hybrid environment.
Manage and resolve service desk tickets in an organized, timely manner.
Communicate clearly, both verbally and in writing, with a customer-focused approach suited to high-touch support environments.
Assist internal staff, external stakeholders, and remote consultants with professionalism and responsiveness.
Familiarity with cloud platforms such as Azure, mobile device support tools, or municipal technology systems is advantageous.

Requirements

Prior detail-oriented experience in help desk or desktop support with the ability to work effectively with limited onboarding.
Strong troubleshooting capability in Microsoft Windows environments, including Office 365, printers, and internet connectivity issues.
Working knowledge of Active Directory and user account support in a hybrid environment.
Experience managing and resolving service desk tickets in an organized, timely manner.
Clear verbal and written communication skills with a customer-focused approach suited to high-touch support environments.
Ability to assist internal staff, external stakeholders, and remote consultants with professionalism and responsiveness.

Technologies

Windows
Office 365
Active Directory
Azure
service desk ticketing platform

View full job page →

1d ago

Help Desk Specialist

SAIC Washington, DC 🇺🇸 Remote

Washington, DC

1d ago

$40k - $80k/yr Full time Contact Center Customer Service Customer Support

Apply Now

Job Description

SAIC offers a remote Help Desk Specialist role based in Washington, DC, with the flexibility to support customers from anywhere while focusing on timely issue resolution. The position carries a yearly salary range of USD 40,001 to 80,000 and requires a Bachelor’s Degree and/or five years of related work experience. You will respond to customer requests, resolve issues, document tickets, and strive to meet SLAs, all while leveraging ServiceNow to manage inquiries. This role emphasizes collaboration, accountability, and a commitment to customer satisfaction. A strong candidate will be a US Citizen eligible to obtain a Public Trust and bring at least one year of help desk or call center experience.

What you will do

Respond to customers' requests by phone and email
Identify, research, and resolve customer issues
Provide accurate and timely ticket documentation
Meet and exceed required metrics and Service Level Agreements (SLAs)
Provide timely updates and follow up to customers
Escalate to internal representatives or system support specialists when appropriate
Identify and appropriately communicate recurring problems
Evaluate and prioritize customer problems and complaints
Comply with documented regulations, processes, and procedures
Other responsibilities as may be required by management

Requirements

Bachelor’s Degree and/or five years of related work experience
1+ year experience in a help desk or call center environment
Excellent verbal and written communication skills
Strong problem-solving skills
Team player with a strong commitment to customer satisfaction
US Citizenship and the ability to obtain a Public Trust

Technologies

ServiceNow

View full job page →

1d ago

Senior Help Desk Technician

Surepoint Medical Centers Mansfield, TX

Mansfield, TX

1d ago

$22 - $25/hr Full time Active Directory Azure Customer Support

Apply Now

Job Description

Senior Help Desk Technician role at Surepoint Medical Centers in Mansfield, TX (onsite) with an hourly rate of USD 22–25.

Responsibilities

Deliver Tier 2 and Tier 3 support for desktops, laptops, mobile devices, printers, and peripherals.
Diagnose and fix hardware, software, network, and application issues.
Administer and support Windows operating systems, Microsoft 365, and Active Directory environments.
Conduct system installations, upgrades, patches, and routine maintenance.
Assist with VPN, remote access, and cybersecurity related challenges.
Address and close service tickets within established SLAs.
Escalate critical incidents as needed and coordinate cross-team resolution efforts.
Document troubleshooting steps, resolutions, and contribute to knowledge base articles.
Monitor ticket queues and ensure timely follow-up with users.
Support server administration and ongoing system maintenance.
Assist with user account provisioning, access permissions, and group management.
Troubleshoot network connectivity issues involving switches, wireless access points, and firewalls.
Participate in disaster recovery and business continuity activities.
Serve as an escalation resource for Help Desk staff.
Provide training and mentorship to junior support personnel.
Help develop support procedures and best practices.
Participate in IT projects and technology deployments.

Requirements

Bachelor's degree in information technology, computer science, or a related field, or equivalent experience.
Minimum five years of Help Desk or Desktop Support experience.
Experience with Windows 10 and Windows 11.
Proficiency with Microsoft 365 services.
Active Directory experience.
Azure Active Directory / Entra ID experience.
Knowledge of AWS.
TCP/IP networking proficiency.
VPN technologies experience.
Experience with endpoint management tools.
Familiarity with ServiceNow and Zendesk.
Experience with Wrike and Fresh service.

Technologies

Windows 10/11
Microsoft 365
Active Directory
Azure AD / Entra ID
AWS
TCP/IP Networking
VPN Technologies
Endpoint Management Tools
ServiceNow
Zendesk
Wrike
Fresh service
Microsoft Intune
Azure
VMware
SharePoint
PowerShell scripting

Preferred Qualifications

Experience supporting cloud environments.
Hands-on experience with Microsoft Intune, Azure, AWS, VMware, SharePoint, and PowerShell scripting.
Knowledge of cybersecurity best practices.
Experience working in a healthcare setting.

Certifications Preferred

CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation

Key Competencies

Excellent customer service and communication skills
Problem solving and analytical thinking
Time management and prioritization
Technical troubleshooting expertise
Leadership and mentoring abilities
Documentation and process improvement

View full job page →

2d ago

Technical Support Specialist

SAVECO North America, Inc. Kenosha, WI

Kenosha, WI

2d ago

$36 - $40/hr Full time Computer Skills Customer Service Customer Support

Apply Now

Job Description

Technical Support Specialist role based in Kenosha, WI, focused on remote troubleshooting, installation guidance, documentation management, and cross-functional coordination to ensure responsive service for Saveco equipment.

Responsibilities

Serve as the primary technical support contact for inquiries about Saveco equipment and systems
Provide remote troubleshooting for mechanical and electrical issues as needed
Coordinate and route customer support requests to internal teams including Service, Aftermarket Parts, Project Management, and Sales
Assist customers with maintenance, repairs, installations, and operational guidance
Create, maintain, and improve technical documentation, troubleshooting guides, service procedures, and knowledge base materials
Develop service-related reports, support metrics, and operational analyses
Collaborate with Field Service Engineers and Project Managers to deliver technical assistance and support
Assist in training internal staff and customers on equipment operation, maintenance procedures, and new product lines
Build and maintain strong customer relationships through professional communication and responsive service
Manage challenging customer situations with professionalism and a solution-oriented approach
Identify recurring service issues and propose continuous improvement initiatives
Maintain accurate records of support activities, customer communications, and issue resolutions
Perform additional duties as assigned

Requirements

Technical degree, trade certifications, or equivalent experience in mechanical, electrical, or wastewater systems
3–5 years of experience in technical support or mechanical/electrical troubleshooting
Strong understanding of mechanical screening equipment, mechanical systems, and electrical schematics
Ability to read and interpret mechanical drawings and electrical diagrams
Excellent verbal and written communication skills with a strong customer service mindset
Organizational and multitasking abilities with the capacity to manage competing priorities
Ability to collaborate effectively across departments and organizational levels
Ability to work independently while contributing to a team-oriented environment
Proficiency in Microsoft Office applications (Word, Excel, Outlook)
Experience with ERP systems, CRM platforms, or service management software is a plus
Adaptability to changing priorities, schedules, and operational requirements
Willingness to travel approximately 10–20% within a multi-state region as needed
Strong analytical and problem-solving abilities
Hands-on mechanical and electrical troubleshooting experience
Experience supporting industrial or water/wastewater equipment preferred
Commitment to delivering exceptional customer support and service excellence

Technologies

Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP systems
CRM platforms
Service management software

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Work Environment

Combination of office and field-based support activities
Occasional travel to customer sites for troubleshooting, installation assistance, and training
Collaborative, fast-paced technical support environment focused on customer success and continuous improvement

Pay

Pay: $36.00 - $40.00 per hour

Work Location

Location: Kenosha, Wisconsin (onsite)

View full job page →

2d ago

Technical Support Specialist

SAVECO North America, Inc. Pleasant Prairie, WI

Pleasant Prairie, WI

2d ago

$36 - $40/hr Full time CRM Customer Service Customer Support

Apply Now

Job Description

Join SAVECO North America, Inc. in Pleasant Prairie, Wisconsin as an onsite Technical Support Specialist and grow within a collaborative, customer-focused team. This role emphasizes professional development, proactive service, and a commitment to continuous improvement. Earn a competitive hourly wage of $36.00 to $40.00, plus a robust benefits package that supports your health, finances, and work-life balance.

Benefits

401(k) plan with company match
Dental insurance
Health insurance
Vision insurance
Life insurance
Paid time off
Parental leave
Employee assistance program
Professional development assistance
Retirement plan options

Location and compensation

This is an onsite role based in Pleasant Prairie, WI. The position pays USD 36.00 to 40.00 per hour.

Responsibilities

Serve as the primary contact for technical support inquiries about Saveco equipment and systems.
Provide remote troubleshooting for mechanical and electrical issues as needed.
Direct and coordinate customer requests with Service, Aftermarket Parts, Project Management, and Sales teams.
Assist customers with maintenance, repairs, installations, and operational guidance for equipment.
Create and refine technical documentation, troubleshooting guides, service procedures, and knowledge base materials.
Develop service reports, support metrics, and operational analyses.
Collaborate with Field Service Engineers and Project Managers to deliver technical assistance.
Contribute to training for internal staff and customers on operation, maintenance, and new product lines.
Build strong customer relationships through professional communication and responsive service.
Handle challenging customer situations with professionalism and a solution-focused approach.
Identify recurring service issues and suggest continuous improvement initiatives.
Maintain accurate records of support activities, communications, and resolutions.
Take on additional duties as assigned.

Requirements

Technical degree, trade certifications, or equivalent experience in mechanical, electrical, or wastewater systems.
3–5 years in technical support or mechanical/electrical troubleshooting.
Strong knowledge of mechanical screening equipment, mechanical systems, and electrical schematics.
Ability to read and interpret mechanical drawings and electrical diagrams.
Excellent verbal and written communication with a customer service mindset.
Strong organizational and multitasking abilities to manage competing priorities.
Ability to collaborate effectively across departments and levels.
Ability to work independently while contributing to a team environment.
Proficiency in Microsoft Word, Excel, and Outlook.
Experience with ERP systems, CRM platforms, or service management software is a plus.
Adaptability to changing priorities, schedules, and operational requirements.
Willingness to travel approximately 10–20% within a multi-state region as needed.
Strong analytical and problem-solving abilities.
Hands-on mechanical and electrical troubleshooting experience.
Experience with industrial or water/wastewater equipment preferred.
Commitment to delivering exceptional customer support and service excellence.

Technologies

Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP systems
CRM platforms
Service management software

Work environment

Combination of office and field-based support activities
Occasional travel to customer sites for troubleshooting, installation assistance, and training
Collaborative, fast-paced technical support setting focused on customer success and continuous improvement

View full job page →

2d ago

Technical Support Specialist

SAVECO North America, Inc. Milwaukee, WI

Milwaukee, WI

2d ago

$36 - $40/hr Full time Customer Support End User Support Help Desk

Apply Now

Job Description

Saveco North America, Inc. is seeking a Technical Support Specialist to serve as the central point of contact for customer technical support on Saveco equipment and systems. This on-site role in Milwaukee, Wisconsin collaborates with Service, Aftermarket Parts, Project Managers, and Sales to troubleshoot, guide maintenance and installations, and manage technical documentation. The position emphasizes responsive service, documentation management, and cross-functional collaboration.

Responsibilities

Serve as the primary point of contact for customer technical support inquiries regarding Saveco equipment and systems.
Provide remote troubleshooting support for mechanical and electrical issues as required.
Coordinate and direct customer support requests to the appropriate internal departments, including Service, Aftermarket Parts, Project Management, and Sales.
Assist customers with equipment maintenance, repairs, installations, and operational guidance.
Create, maintain, and improve technical documentation, troubleshooting guides, service procedures, and knowledge base materials.
Develop service-related reports, support metrics, and operational analyses.
Collaborate with Field Service Engineers and Project Managers to provide technical assistance and support.
Assist in training internal staff and customers on equipment operation, maintenance procedures, and new product lines.
Build and maintain strong customer relationships through professional communication and responsive service.
Manage challenging customer situations with professionalism and a solution-oriented approach.
Identify recurring service issues and recommend continuous improvement initiatives.
Maintain accurate records of support activities, customer communications, and issue resolutions.
Perform additional duties and responsibilities as assigned.

Requirements

Technical degree, trade certifications, or equivalent work experience in mechanical, electrical or wastewater systems.
3–5 years of experience in technical support or mechanical/electrical troubleshooting.
Strong understanding of mechanical screening equipment, mechanical systems, and electrical schematics.
Ability to read and interpret mechanical drawings and electrical diagrams.
Excellent verbal and written communication skills with a strong customer service mindset.
Strong organizational and multitasking abilities with the capacity to manage competing priorities.
Ability to collaborate effectively across departments and organizational levels.
Ability to work independently while contributing to a team-oriented environment.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Experience with ERP systems, CRM platforms, or service management software is a plus.
Adaptability to changing priorities, schedules, and operational requirements.
Willingness to travel approximately 10–20% within a multi-state region as needed
Strong analytical and problem-solving abilities.
Hands-on mechanical and electrical troubleshooting experience.
Experience supporting industrial or water/wastewater equipment preferred.
Commitment to delivering exceptional customer support and service excellence.

Technologies

Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP systems
CRM platforms
service management software

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Work Environment

Combination of office and field-based support activities, with occasional travel to customer sites for troubleshooting, installation assistance, and training. The environment is collaborative and fast-paced, focused on customer success and continuous improvement.