IT Support Senior Technician

The Senior IT Support Technician at Texas Tech University delivers expert-level technical support to departments, faculty, staff, and students. This role focuses on maintaining and supporting hardware and select software while working with systems aligned to institutional strategic initiatives, and it includes managing IT projects that affect multiple departments or units.

Responsibilities

• Provide technical support and assistance to departments, faculty, staff, and students for the use of hardware and some software, including support and maintenance.
• Specialize in hardware and software solutions that support institutional strategic initiatives.
• Manage area or unit IT projects that impact multiple departments or units.

Support and Maintenance Focus

In this position, the Senior IT Support Technician supports end users across the university community through hands-on assistance and maintenance work. The scope includes hardware support and some software support, with an emphasis on systems that align with long-term institutional priorities.

Cross-Department IT Projects

The role also involves managing IT projects at the area or unit level, with project outcomes that extend beyond a single team. This requires coordinating efforts across multiple departments or units to ensure the work supports broader operational and strategic needs.

Location

Lubbock, TX (onsite)