IT Support Specialist

Frontgrade Technologies LLC is hiring an IT Support Specialist to support end-users on the Exeter, NH site. In this role, you will help keep daily operations running by troubleshooting issues across software, hardware, and network connectivity, documenting your work, and escalating more complex problems when needed.

What you’ll do

• Handle incoming support requests through phone, email, or the ticketing system in a timely manner
• Diagnose and troubleshoot technical issues involving software, hardware, and network connectivity
• Provide guidance and assistance to end-users using IT systems, applications, and tools
• Escalate unresolved issues to the appropriate support teams or vendors for further investigation and resolution
• Install, configure, and maintain computer hardware, software, and peripherals
• Collaborate with other IT team members to implement solutions and improvements
• Document support activities, resolutions, and troubleshooting steps for future reference
• Contribute to the development of knowledge base articles and user guides

What you bring

• Excellent communication skills
• Strong problem-solving abilities
• A customer-focused approach

Benefits

• Immediate Medical (FSA and HSA), Dental, and Vision
• 401K match with 100% immediate vesting
• 9X80 compressed work schedule for qualifying roles
• Career opportunity and growth
• Tuition reimbursement and student loan repayment
• Generous PTO and 11 paid holidays per year (9 designated holidays and 2 floating holidays)
• 8 weeks of 100% paid family leave

Additional information

This position may require access to technology, materials, software, or hardware that is controlled by ITAR or EAR U.S. export laws. As a condition of any job offer, you may need to obtain U.S. Government export license(s), as required by law.