Provide Tier 1 support across North Park University technology systems while supporting campus users onsite in Chicago.

Create, review, and respond to IT Service Desk support tickets
Deliver walk-in and telephone technical support as needed
Provide Tier 1 support for all campus technology systems and platforms
Install, maintain, and troubleshoot campus endpoints and related systems, including:
- Computers and computer software
- Phones
- Printers
- Networking and related software/systems
Help students, faculty, and staff with basic connection and operation of computer equipment and software
Troubleshoot and resolve issues with AV room equipment
Assist with and work alongside student technicians as needed
Maintain thorough, coherent documentation of work and resolutions
Use clear verbal and written communication to support both technical and non-technical users
Build ongoing subject-matter knowledge using online resources, vendor technical support, and available training opportunities

Bachelor’s Degree preferred
Proficiency with Microsoft Windows operating systems and Microsoft Office applications
Experience with Mac OS operating systems
Experience with a variety of desktop software applications
Demonstrated troubleshooting skills, including the ability to analyze new issues
Ability to prioritize and manage multiple open issues while driving each to timely resolution
Interest in learning new tasks on the job without formal training
Personal commitment to North Park and its mission of Christian higher education

Location: Chicago, IL (onsite) | Salary: USD 45,000 - 50,000 per year

IT Support Specialist I

Job Description