IT Support Specialist I

Westland Real Estate Group supports employees with comprehensive benefits, time away, and a steady schedule for people who enjoy solving technology problems for others. This on-site role in Las Vegas, NV includes local travel to regional properties and access to tools and systems used to keep teams productive.

What you’ll do

In this IT Support Specialist I position, you’ll provide Tier 1 and Tier 2 technical assistance to end-users. You’ll diagnose, troubleshoot, and resolve issues across hardware, software, and networking, while keeping support documentation accurate and up to date.

• Own incoming support requests submitted via ticket, call queue, email, or chat, and work them through prompt diagnosis and resolution.
• Deliver remote and on-site support for desktop hardware, operating systems, applications, and peripherals.
• Escalate unresolved problems to higher-tier teams or third-party vendors.
• Maintain precise records for each ticket, including steps taken and final resolutions.
• Configure, deploy, and maintain PCs, laptops, mobile devices, and office printers (including toner monitoring and shipping).
• Manage user accounts, permissions, and directory structures in Active Directory and Google Workspace.
• Troubleshoot basic networking issues and monitor network hardware from vendors including Ubiquiti/UniFi, Cisco, Palo Alto, and firewalls.
• Assist with web domain routing, DNS record updates, and phone queue routing/management.
• Monitor system health, antivirus status, and internet traffic.
• Travel to property takeovers and remote offices for cabling, network upgrades, desk setups, and hardware rollouts.
• Assist with testing, updating, and deploying company-wide software and operating system images.
• Perform basic automation scripting and help set up file transfers when needed.
• Author technical guides, end-user manuals, and internal knowledge base articles.
• Train staff and stakeholders on new technologies, procedures, e-learning tools, and video conferencing systems.

What you bring

• Proven experience delivering customer service in an IT helpdesk, service desk, or technical support role.
• Valid driver’s license and reliable personal transportation.
• Excellent written and verbal English communication skills.
• Strong critical-thinking, analytical, and troubleshooting ability.
• Associate degree in Information Technology (or related field) or relevant certifications (including MCP, CCNA/CCNP, ITIL, Meraki, Google, or Microsoft certifications).
• Hands-on experience with Windows 10/11, Chrome OS, macOS, and Windows Server environments.
• Experience with Google Workspace (G Suite) and Microsoft Office/365.
• Networking gear experience with Ubiquiti UniFi, Cisco, and Palo Alto.
• Real Estate PM Software (Yardi, Entrata, LetUs, etc.) is a strong plus.
• Bilingual in Spanish is a plus.
• Ability to perform heavy lifting and safely move equipment.
• Ability to disconnect, lift, and maneuver items up to 50 lbs (PCs, monitors, TVs, network hardware), including working under desks and in tight spaces to route cables safely.
• Local travel to regional properties is required for hardware deployments, desk setups, property takeovers, and hands-on maintenance.

Compensation

USD 19 - 28 per hour.

Benefits

• Medical, Dental, and Vision Insurance (with dependent coverage)
• Life and Disability Insurance
• 401(k) with employer match
• Paid Time Off: 10 days of paid vacation to start + 6 paid sick days
• Paid holidays
• Generous rent discounts across Westland properties

Location and physical requirements

Base Location: Corporate Office in Las Vegas, Nevada.

• On-Site Travel: Local travel to regional properties is required for hardware deployments, desk setups, property takeovers, and hands-on maintenance. Mileage is reimbursed.
• Physical Demands: Heavy lifting is required. Ability to disconnect, lift, and maneuver items up to 50 lbs, including working under desks and in tight spaces to route cables safely.

Notices

• Customer-centric mindset with a high standard for quality and service.
• Strong organizational skills with the ability to prioritize and manage multiple projects independently.
• Clear communicator who can explain complex technology to non-technical users.
• High degree of integrity, initiative, and adaptability to emerging technologies.
• Equal Opportunity Employer: Westland Real Estate Group is committed to diversity and inclusion and does not discriminate on protected characteristics.
• Fair Chance: Westland Real Estate Group will consider qualified applicants with criminal histories in accordance with state and local laws.
• California Applicants: Job Applicant Privacy Notice applies to personal information collection and use.
• ADA Compliance: Reasonable accommodations are available for qualified individuals with disabilities.
• At-Will Employment: Employment is at-will, and either the employee or the company may terminate at any time for lawful reasons, with or without cause or notice.
• Other Duties: Duties and responsibilities may change or be assigned at any time.