IT Support Specialist

The IT Support Specialist I serves as the primary point of contact for employee technology support across the Agency. This role delivers timely technical assistance, resolves routine issues, and helps ensure staff have the tools, equipment, and system access needed to perform their work.

Location and Employment Details

• Work location: In person
• Location: Laguna Hills, CA 92653
• Ability to commute: Required
• Job type: Full-time

Compensation

• Pay: Starting at $22.00/hr

Responsibilities

• Act as the first point of contact for employee technology support requests.
• Troubleshoot routine issues involving hardware, software, workstation, printers, peripherals, and mobile devices.
• Provide onsite and remote technical support to Agency employees.
• Support Microsoft Windows, Microsoft 365, email configuration, multi-factor authentication, and common business applications.
• Configure and deploy computers, laptops, monitors, printers, mobile devices, and other Agency technology equipment.
• Assist with user account setup, password resets, account lockouts, group membership, and basic access permissions.
• Support Active Directory and Microsoft 365 user administration.
• Prepare technology equipment and system access for new employees.
• Maintain accurate technology inventory and asset assignment records.
• Coordinate equipment recovery during employee separations and technology refreshes.
• Install and configure Agency-approved software.
• Maintain technical documentation, user guides, troubleshooting procedures, and knowledge base resources.
• Assist with technology upgrades, equipment refreshes, software deployments, testing, and other IT projects.
• Escalate complex technical issues to senior IT team members as appropriate.
• Maintain confidentiality and follow Agency cybersecurity, HIPAA, and information security requirements.

Required and Preferred Qualifications

• Education: Associate’s degree in Information Technology, Computer Science, or a related field (preferred). Equivalent education and experience may be considered.
• Experience: One to three years of technical support experience in a business, nonprofit, healthcare, or similar environment (preferred); 1 year is required for the role.
• Technology experience: Experience supporting Microsoft Windows, Microsoft 365, printers, mobile devices, and common business applications (preferred).
• Systems knowledge: Basic understanding of Active Directory and user account administration.
• Core skills: Ability to troubleshoot common technical issues independently; strong customer service and interpersonal skills; clear communication of technical information to non-technical users.
• Work style: Strong organizational skills, attention to detail, and ability to prioritize multiple support requests; ability to learn and adapt as Agency technology needs evolve.
• Compliance: Commitment to confidentiality, cybersecurity, and information security.

Technologies

• Microsoft Windows
• Microsoft 365
• Email configuration
• Multi-factor authentication
• Active Directory
• Printers
• Mobile devices

Preferred Certifications

• CompTIA A+
• Microsoft Fundamentals
• CompTIA Network+

Benefits

The role includes a comprehensive employee benefits package featuring Medical, Dental, Vision, Life Insurance, Long-Term Disability, and a 403(b) Retirement Incentive & Savings Plan, along with additional retirement options and leave.

• Medical insurance
• Dental insurance
• Vision insurance
• Life Insurance
• Long-Term Disability
• 403(b) Retirement Incentive & Savings Plan
• 401(k)
• 401(k) matching
• Flexible spending account
• Paid time off
• Referral program

Education

• Level: Associate (Preferred)