Lead technical support for GMP manufacturing operations with a focus on compliance, quality, and operational reliability.

Lead and develop the Manufacturing Technical Support team supporting GMP production operations
Provide technical oversight and troubleshooting to resolve complex manufacturing and process challenges
Drive continuous improvement initiatives to strengthen safety, quality, compliance, and operational efficiency
Partner with Manufacturing, Quality, Engineering, and other functions to meet production objectives
Ensure timely investigation of deviations and effective CAPA activities
Support change control activities and assess manufacturing impact of process or equipment changes
Monitor process performance data to identify opportunities for reliability and productivity improvements
Oversee creation, review, and approval of GMP documentation, including SOPs and manufacturing records
Build team capability through coaching, training, performance management, and employee development
Maintain inspection readiness and ensure compliance with FDA, GMP, and company quality standards

Bachelor’s degree in Life Sciences, Engineering, Biotechnology, or a related scientific discipline
Minimum 7 years of experience in pharmaceutical, biopharmaceutical, biotechnology, or chemical manufacturing environments
Demonstrated leadership experience managing technical teams and developing high-performing employees
Strong knowledge of GMP regulations and FDA requirements within a manufacturing setting
Experience leading deviation investigations, root cause analysis, and CAPA implementation
Proven ability to support manufacturing operations and resolve complex technical challenges
Experience collaborating across Quality, Manufacturing, Engineering, and Supply Chain functions
Strong communication, problem-solving, and organizational skills in a fast-paced regulated environment

Performance-based cash incentive
Eligibility to be considered for annual equity awards (depending on the level of the role)
Comprehensive benefits package including health, life and disability benefits
401(k) with company contribution and match
Variety of other benefits
Generous time off package including vacation, personal days, holidays, and other leaves

Estimated salary range: $108,500 to $201,500 per year
Final salary depends on factors including relevant skills and experience; reviewed periodically after joining
Salary range may be updated based on company and market factors

Division: Operations
Business Unit: Production / Manufacturing
Functional Area: Technical Operations
Job Type: Full time
Employment Type: Regular
Shift Work: No
Schedule/Location: Durham, NC (onsite)
Country: USA
State: North Carolina
Site: Durham
Company/Legal Entity: U473 (FCRS = US473) Novartis Innovative Technologies Inc
Accessibility: Reasonable accommodations are available. Email [email protected] or call +1(877)395-2339 and include the job requisition number.

Relocation: Novartis is unable to offer relocation support for this role. Please apply only if Durham, NC is accessible for you.

Manager, Manufacturing Technical Support

Job Description