Technical Support Engineer role for expert troubleshooting, product support, and cross-functional collaboration in manufacturing operations.

Provide expert-level technical support to customers, Field Service Engineers, Sales teams, and Service Technicians.
Answer complex technical questions and perform in-depth troubleshooting for critical issues via phone, email, or in person.
Partner with Engineering, Quality, and Manufacturing to investigate new product failure modes and implement effective corrective actions.
Support continuous improvement by analyzing performance concerns and driving corrective measures.
Facilitate the transition of new products from design into service by representing the Service organization in product development projects.
Communicate critical service requirements during development and propose innovative solutions.
Develop and maintain technical documentation, including technical memos, service bulletins, and training materials for global teams.
Deliver training sessions on new and existing products to Field Service Engineers, customers, and Service Technicians.

Associate’s (AS) degree in a technical engineering field or equivalent practical experience (required).
2+ years of hands-on field service or technical support experience in a relevant industry.
Self-driven, motivated approach to complex problem-solving with a positive, proactive mindset.
Strong business acumen, analytical skills, and excellent interpersonal and communication skills for cross-stakeholder work.
Proven ability to communicate clearly and collaborate effectively with cross-functional teams.
Ability to manage multiple tasks and priorities with minimal supervision.
Good computer skills with working knowledge of the MS Office suite.

Salary pay range: $88,425.00 to $105,000.00 USD per year
MKS note: it is not typical to be hired at or near the top of the range for this role

Ability to sit or stand for extended periods while performing computer-based tasks and engaging in phone communication.
Office environment work and potentially manufacturing or customer facilities.
May involve exposure to moderate noise levels and varying temperatures.
Occasionally required to lift and/or move up to 25 pounds.

Equal opportunity employer including disability, veteran status, and all categories protected by law
Affirmative action and equal opportunity employer; diverse candidates encouraged to apply
Background checks and drug screens conducted in accordance with applicable law and company policies

Certain positions may require access to controlled goods and technologies subject to ITAR or EAR.
Applicants may need to be U.S. persons.
U.S. persons generally include U.S. citizens, noncitizen nationals, lawful permanent residents (green card holders), individuals granted asylum, and refugees.

If you need a reasonable accommodation during the application or interview process due to a disability, contact [email protected].

In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment.

Include the requisition number (example: RXXXX), the title, and location of the role

Technical Support Engineer- Manufacturing Operations

Job Description