IT Support Engineer I

Amazon.com Services LLC is hiring an IT Support Engineer I for an onsite role in Kansas City, MO. In this position, you’ll help keep IT services running across a defined geographical area by implementing technical solutions and delivering high-quality support for computer hardware, operating systems, and enterprise application software.

You’ll troubleshoot straightforward issues, support customers both onsite and remotely, and help maintain infrastructure availability during production hours. Responsibilities also include networking and cabling work, local project support, and identifying root causes of operational problems and process inefficiencies.

What you’ll do

• Handle network engineering and troubleshooting, including data cabling and systems administration across varied hardware and software environments.
• Maintain infrastructure networking and computing system availability during production hours.
• Partner with management and staff to provide analytical and technical assistance that supports continuous improvement of IT solutions.
• Manage local technical projects.
• Maintain or create policies, procedures, and processes.
• Identify root causes of operational issues and process inefficiencies.
• Support customers across multiple buildings within the area, as well as remote customers.
• Travel within your local or regional area to support customers.
• Be able to lift up to 49 lbs, and stand or walk during shifts that can last up to 12 hours.

Minimum qualifications

• 1+ years of Windows Server technologies including AD, DFS, Print Services, and SCCM.
• 2+ years of troubleshooting experience in a multi-user, high availability environment.
• 2+ years of PC repair, troubleshooting, deployment, and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• 2+ years of networking experience including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 2+ years supporting Windows, Mac, or Linux operating systems in a corporate setting.
• 2+ years supporting and maintaining a corporate network environment.
• High school or equivalent diploma.

Preferred qualifications

• 2+ years of computer networking experience.
• Experience supporting video conferencing and teleconference equipment.

Technologies

• Windows Server, AD, DFS, Print Services, SCCM
• DNS, DHCP, SSL, OSI Model, TCP/IP
• Windows, Mac, Linux

Compensation and benefits

This onsite role in Kansas City, MO offers USD 30 - 41 per hour. Amazon provides competitive compensation and benefits, including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. There is also a casual dress code at each location (jeans, t-shirts, safety shoes, and at times a neon safety vest).