Technical Support Specialist

Provide technical support on-site in Olathe, KS, supporting clients and internal teams with troubleshooting, documentation, and warranty and order workflows.

Responsibilities

• Deliver expert technical guidance to customers and internal stakeholders through phone and digital support channels.
• Investigate and resolve mechanical and electrical malfunctions using clear, step-by-step resolution guidance.
• Work with cross-functional teams, including R&D and Quality Control, to address recurring field issues.
• Document service interactions comprehensively in the CRM to support data-backed product and service improvements.
• Handle order processing and warranty administration using enterprise resource planning software.
• Create and distribute technical bulletins to improve consistency and quality across service activities.
• Participate in product training to strengthen internal knowledge and improve service efficiency.

Requirements

• 5+ years of hands-on experience in a mechanical or technical service environment.
• Ability to interpret complex electrical schematics and illustrated parts lists.
• Working knowledge of CRM platforms, AS400, and the Microsoft Office suite.
• Proven capability to troubleshoot intricate mechanical systems, including performance under pressure.
• Strong communication skills with an emphasis on customer advocacy and knowledge sharing.

Technologies

• CRM
• AS400
• Microsoft Office suite
• Enterprise resource planning software
• SAP

Preferred Skills

• Formal post-secondary education in a technical or engineering discipline.
• Direct experience with heavy equipment or industrial machinery maintenance.
• Experience with SAP or similar large-scale ERP systems.

Location: Olathe, KS (onsite)

Compensation: USD 31 - 42 per hourly

Minimum Experience: 5 years