Olathe, KS

Support Jobs in Olathe, KS

3 jobs found

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Today

IT Support Associate II

Amazon.com Services LLC Olathe, KS

Olathe, KS

Today

$23 - $37/hr Full time Amazon Web Services Customer Support End User Support

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Job Description

IT Support Associate II with Amazon OpsTech IT supports operations facilities across a defined region, handling IT equipment management, incident resolution, onboarding training, and customer support, with travel and lifting requirements, a comprehensive benefits package, and compensation of $23-$37 per hour.

Responsibilities

Oversee allocation, setup, maintenance, and troubleshooting of IT equipment used in Amazon Operations facilities.
Receive and resolve support requests and manage standard operating procedures across the network.
Assist with onboarding and training for new hires.
Pursue ongoing learning of new technologies and tools.
Support customers across multiple nearby facilities as well as remote clients.
Lift up to 49 pounds and stand or walk for shifts up to 12 hours.
Travel locally or regionally to provide on-site customer support.

Requirements

Experience working with computer systems and troubleshooting.
Track record in dynamic, customer-service oriented environments.
Ability to lift up to 49 pounds, stand or walk during shifts up to 12 hours, and frequently push, pull, squat, bend, and reach.
1+ years of Windows, Mac, or Linux operating systems support or equivalent experience.

Technologies

Windows
Mac
Linux
AWS

Benefits

Health insurance starting Day 1
401(k) with matching
Paid parental leave up to 20 weeks
Casual dress code at locations
Employee Assistance Program (EAP)
Mental health support
Medical Advice Line

Preferred qualifications

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware installation, AWS, or other industry relevant certifications

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4d ago

IT Support Specialist

Advantage Tech Olathe, KS

Olathe, KS

4d ago

$20+/hr Full time Active Directory Application Support Cloud Platforms

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Job Description

Advantage Tech invites applications for an entry-level IT Support Specialist to join the Service Desk in a hybrid work setting in Olathe, Kansas. The position emphasizes hands-on technical support, customer service, and the resolution of hardware, software, and account issues for employees.

Responsibilities

Serve as the initial point of contact for employees reporting technical problems via phone, email, or chat.
Troubleshoot and resolve common hardware, software, and access-related issues.
Assist with computer deployments, replacements, and workstation setup.
Re-image laptops and desktops and ensure devices are properly configured.
Manage user accounts by creating, updating, and disabling accounts in Active Directory and other systems.
Document support tickets, troubleshooting steps, and final resolutions.
Escalate more complex problems to senior IT staff as needed.
Provide support for Microsoft technologies including Windows, Office 365, Teams, and Exchange.
Assist with basic network connectivity troubleshooting, including VPN, LAN/WAN, and wireless access.
Participate in IT projects and technology rollouts as required.

Requirements

1+ years of experience in IT support, help desk, desktop support, or a similar customer-facing technical role.
Strong customer service and communication skills.
Experience troubleshooting Windows PCs, laptops, printers, and common software applications.
Familiarity with Microsoft Office 365, Teams, and Active Directory.
Basic understanding of networking concepts such as TCP/IP, VPNs, and Wi-Fi connectivity.
Comfortable supporting mobile devices including iOS and Android.
Ability to learn quickly and work through technical issues in a fast-paced environment.

Technologies

Windows
Office 365
Teams
Exchange
Active Directory
VPN
LAN/WAN
Wi-Fi connectivity
iOS
Android

Benefits

Dental insurance
Flexible schedule
Health insurance
Vision insurance

Position Overview

The client is seeking an entry-level IT Support Specialist to join the Service Desk team. This is an opportunity for someone with at least one year of hands-on technical support experience who enjoys helping users troubleshoot technology issues and deliver solid customer service. The role is well-suited for candidates from customer-facing technical environments such as IT support internships, desktop support, or help desk positions where hardware, software, and basic user account issues were routinely addressed.

Preferred Qualifications

Associate's degree in Information Systems, Computer Science, or a related field.
CompTIA A+ certification or coursework toward an IT-related certification.
Experience in a retail technology support environment such as Geek Squad, Apple Genius Bar, or similar.

Ideal Backgrounds

Geek Squad Consultant Agent or Advanced Repair Agent
IT Help Desk Technician
Desktop Support Technician
IT Support Intern
Technical Support Representative
Recent graduates with internship experience and strong customer service skills

Pay

USD 20.00 per hour

Work Location

Hybrid remote in Olathe, KS 66061

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9d ago

Help Desk Analyst 1

Garmin International, Inc. Olathe, KS

Olathe, KS

9d ago

Full time Analyst Customer Service Customer Support

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Job Description

Garmin International, Inc. offers a full-time Help Desk Analyst 1 position onsite at our U.S. headquarters in the Greater Kansas City area, based in Olathe, KS. This role centers on first-level end-user support and light troubleshooting, including resolution or escalation when needed. You will join a collaborative team that emphasizes knowledge sharing and delivering reliable support to users across Garmin sites.

As a member of the onsite IT support group, you will help ensure smooth daily operations for employees while building your technical skills and contributing to a positive user experience.

Responsibilities

Serve as the bridge between advanced support teams and end users, escalating unresolved issues when necessary.
Answer Help Desk phone calls in a courteous and professional manner.
Research, resolve, and respond to inquiries received via telephone, e-mail, walk-ups, and callbacks across company sites, following current procedures to share knowledge and improve user satisfaction.
Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
Maintain records of daily communications, problems, remedial actions taken, and installation activities.
Collaborate with team members, share knowledge, document and contribute to the knowledge base, and suggest process improvements.
Apply basic standards and procedures to accomplish tasks, learn applicable technologies, document work in an organized manner, and use proper tools to identify and resolve problems.
Participate in after-hours on-call rotation based on a schedule shared by the Help Desk and Technical Support Specialist teams.

Requirements

High School Diploma or GED and coursework toward a technical degree, or a minimum of 2 years IT or technical experience.
Excellent academics, with a general GPA benchmark of 3.0 or higher as a general rule.
Demonstrates basic familiarity with asset, service, monitoring, and documentation tools as well as troubleshooting and research tools.
Strong verbal, written, and interpersonal communication skills.

Benefits

Garmin Benefits

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Support Jobs in Olathe, KS

IT Support Associate II

IT Support Specialist

Help Desk Analyst 1

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