Technical Support Officer

The Technical Support Officer serves as a key point of contact for conference support for ASTMH, MiM, and other conferences as needed. The role focuses on surge support and specialized technical assistance to manage conference presence and execution before, during, and after events.

Conference Support and Presence Management

• Serve as the main point of contact for conference support activities for ASTMH, MiM, and other conferences as needed.
• Manage the final attendee list for accepted abstracts approved to attend.
• Ensure Jhpiego participants are registered for the conference.
• Coordinate attendee travel logistics, including visas, booked flights, and hotel reservations.
• Support the setup of Jhpiego conference presence on the website.
• Develop the conference attendees’ booklet.
• Maintain up-to-date trackers for accepted abstracts for oral and poster presentations.
• Coordinate reviews, development, and finalization of presentations and posters.
• Develop detailed presence plans, including dates, times, and locations for Jhpiego oral presentations and posters.
• Ensure posters are printed and delivered to the conference site on time.

Communication, Coordination, and Real-Time Updates

• Develop and execute a conference communication plan.
• Coordinate with GECO on short message development and posting on LinkedIn, Twitter, and other platforms.
• Provide real-time updates of Jhpiego activities at the conference, including presentation dates, times, and locations.
• Coordinate meetings with donors and partners.
• Review the conference website for news and updates.

Abstract Management and Internal Processes

• Manage internal calls for abstracts and support the abstract review process.
• Support submission of abstracts to the conference.
• Develop and manage processes for tracking, reviewing, and finalizing conference participants’ abstracts.
• Communicate goals and objectives to staff, develop and manage timelines for internal abstract submission, and follow up with staff regarding abstract progress.
• Edit abstracts to clearly convey results and impact.

Tools, Platforms, and Conference Workspaces

• Develop and maintain an Excel tracker for abstract details and the review process.
• Develop and manage a Teams site for the MIM conference.

Logistics, Budget Oversight, and Vendor Coordination

• With conference technical lead, draft the conference presence plan, including participation goals and objectives, cross-departmental coordination requirements, and participants.
• Work closely with conference technical leads to ensure activities align with Jhpiego conference participation guidelines and proactively address challenges.
• Manage relationships across technical teams, country offices, and departments to implement the presence plan while ensuring timelines and budgets are adhered to.
• Manage the conference budget, track expenses, and ensure spending remains within budget; flag budget or spending concerns and address them as appropriate.
• Coordinate with GECO staff regarding planning, setup, and staffing for the Jhpiego booth at events.
• Coordinate logistical aspects of side events, including coordinating with venue, securing space, organizing speaker line-up, and managing required contracts.
• Identify and nurture vendor relationships and manage logistics.
• Communicate with GPO and in-county staff to manage participation from country offices and field offices.
• Manage and track participant travel arrangements, including visa processes and drafting invite letters.
• Work with SPC or STC to put in place contracts, orders, and shipping of supplies; process registration feeds and hotel payments; serve as backup as needed.

Qualifications

• Bachelor Degree with 3 years of relevant working experience.
• Demonstrated experience managing conference preparation and presence for global health or development programs.
• Experience developing communications products such as success stories, newsletters, infographics, briefs, and presentations.
• Strong writing, editing, and organizational skills, with the ability to translate technical program information into clear, accessible content.
• Ability to work across multiple country teams and manage competing priorities and short deadlines.
• Understanding of branding and marking requirements for donor-funded projects is an advantage.
• Experience using MS Office 365 suite (PowerPoint, Excel, SharePoint, Teams) and tools like JIRA.
• Excellent oral and written command of English.

Technical Skills and Platforms

• MS Office 365: PowerPoint, Excel, SharePoint, Teams
• JIRA
• LinkedIn, Twitter

Location and Schedule

• Location: Baltimore, MD (onsite)
• Duration: October 2026 to June 2027

Compensation

• Hourly rate range: USD $32.35 to $39.88