Technical Support Representative

Join NMI Technology as a Support Technician providing responsive IT support on-site in Indian River, MI.

Responsibilities

• Handle support requests by prioritizing, tracking, diagnosing issues, and documenting resolutions.
• Provide support for desktop, Windows, and mobile devices.
• Troubleshoot computer hardware, software, and operating system issues.
• Resolve technical problems promptly and share clear next steps to minimize disruption for users.
• Explain solutions clearly to customers and colleagues.

Requirements

• Customer service experience
• Communication skills
• Proficient with general computer use
• Basic technical troubleshooting skills
• Basic understanding of networks

Key Skills

• Essential: Customer service, communication, proficient with general computer use, basic technical troubleshooting skills
• Preferred: Basic understanding of networks

Pay & Schedule

• Hourly pay: $20.00 - $27.00 per hour
• Expected hours: 35.0 – 40.0 per week

Work Location

• On-site: Indian River, MI
• Work setting: In person

Benefits

• Paid time off
• Retirement plan