Support end users with first-line IT helpdesk, device deployments, and secure, approval-driven troubleshooting onsite in Spring Valley, NY.

Deliver helpdesk and technical support via phone, remote access, or in-person at the user’s desk
Diagnose and resolve issues across hardware, software, peripherals, and basic connectivity; escalate to the IT Manager or next support tier when required
Maintain complete ticket documentation for every request, including: the issue, steps taken, resolution, time spent, and any follow-up details
Follow corporate approval policy for any access or permission change, and for any software or hardware installation: no approval, no action; record approval in the ticket
Set up laptops, desktops, and other equipment for new users, including secure remote-work configurations using the standard build
Create users, reset passwords, and adjust permissions only after required approval is documented
Apply approved system updates and patches to end-user devices
Assist users with onboarding for new software and equipment
Perform routine phone system changes such as adding users, moves, and voicemail resets
Keep repair, asset, and maintenance records up to date
Identify recurring issues and recommend improvements to the IT Manager

2+ years in a helpdesk or desktop support role
Working knowledge of Windows, Microsoft 365, and Active Directory user and password management
Strong discipline around ticket documentation and adherence to change and approval procedures
Clear written and verbal communication with non-technical users
Strong diagnostic and problem-solving skills
Reliable team player who follows established procedures
Ability to work occasional after-hours, weekends, or holidays

Location: Spring Valley, NY (onsite)

Compensation: USD 25–30 per hour

IT Support Specialist

Job Description