Technical Support Supervisor II

Reliance Test & Technology is seeking a Technical Support Supervisor II to support Range Instrumentation at Eglin AFB, FL. This on-site role coordinates mission support efforts and oversees range control and safety activities, including communications with range control, test aircraft, and mission support personnel.

Reporting to the Range Instrumentation Section Manager, the supervisor may also interface with range schedulers, project coordinators, and members of management while ensuring day-to-day execution aligns with operational objectives and range capabilities.

Key Responsibilities

• Serve as the point of contact for mission support coordination applicable to range support elements such as TSPI Reference Radars, Spectrum Monitoring, and Advanced Command Destruct Systems (ACDS) and analysis, communications, data collection instrumentation, and data product/media distribution.
• Apply thorough knowledge of range safety requirements and local government agencies that impact mission activity.
• Demonstrate knowledge of facility test support capabilities and communicate that information to test engineers and customers.
• Exercise discretion and independent judgment to resolve problems.
• Ensure communications systems are established between range control, test aircraft, and mission support personnel, including submitting work requests to support range maintenance and operations.
• Plan and assign work; implement policies and procedures; recommend improvements in operations, testing, maintenance methods, equipment, operating procedures, and working conditions.
• Participate in hiring by conducting interviews and making recommendations.
• Provide counseling for disciplinary issues and complete performance evaluations; support employee relations through coaching and development.
• Resolve employee issues through problem resolution while balancing quality, productivity, cost, safety, and morale to achieve positive results.
• Manage site performance measures and provide regular progress reports; manage department priorities; track absenteeism and timekeeping; and support Process Improvement.
• Own all aspects of range control and safety and other duties as assigned, including review of directive information.
• Coordinate with appropriate agencies to maintain compliance with directive instructions and with company and USAF requirements related to safety and environmental matters.
• Support E-OMS operational objectives and observe company Quality, Safety, Environmental, Security, and Administrative policies.

Required Qualifications

• Technical or service school graduate in communications-electronics with a minimum of five years of related operations experience, including supervising employees and project management.
• Practical knowledge of operational objectives and range capabilities.
• Advanced leadership and managerial skills, plus functional knowledge of Microsoft Word, Outlook, and Excel and PIMS modules.
• Supports E-OMS operational objectives and demonstrates alignment with company Quality, Safety, Environmental, Security, and Administrative policies while supporting Process Improvement.
• Experience in Radars, Spectrum Monitoring, and Advanced Command Destruct Systems (ACDS) or related systems experience is highly desired.

Skills and Tools (Technologies)

• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• PIMS
• PIMS Timekeeping
• PIMS Logistics
• PIMS Maintenance

Work Environment & Physical Requirements

• This position may require working in a variety of environmental conditions both inside and outside based on mission requirements.
• Substantial movements (motions) of the wrists, hands, and/or fingers are required.
• Close visual acuity is necessary for preparing and analyzing data and figures and viewing a computer terminal.
• May require sitting for long periods of time.
• Some lifting of up to 50 pounds, standing, bending, stooping, and climbing may be required.

Security Clearance

• Applicants must currently hold or be able to obtain and maintain the proper US DoD issued security clearance, which requires US Citizenship.
• Security clearance eligibility may be discussed during the interview phase.
• Employment and start date are contingent upon the candidate receiving the required US DoD issued interim security clearance.

Classification: Technical Support Supervisor II
Grade: Exempt; Regular Full-time
Location: Range Instrumentation / Eglin AFB, FL – On Site