Technology Operations Specialist- Technical Support

Support Canon U.S.A., Inc. customers with hands-on technical service delivery, configuration, testing, troubleshooting, and training for Canon technology solutions.

Responsibilities

• Builds and maintains a detailed understanding of the client networking environment
• Keeps up-to-date documentation of all deployed solutions within the client environment
• Provides application administration for fleet management, output management, and scanning software solutions in line with contractual commitments
• Performs solution testing, setup, configuration, documentation, training, and troubleshooting as part of technical service delivery
• Maintains strong working relationships with client IT administrators and personnel
• Addresses customer needs and resolves issues promptly, escalating when broader team support is required
• Helps customers achieve measurable business outcomes by supporting full product and technical services adoption
• Identifies and helps mitigate risks tied to customer feedback, technology solution performance, and challenges within the customer network environment
• Develops and delivers technical materials for customer IT resources or end users

Requirements

• Bachelor’s degree in a relevant field (or equivalent experience) plus 3 to 5 years of related experience
• Customer-facing role with compliance requirements for customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 related measures
• Ability to travel up to 30% to client sites, including overnight stays
• Valid driver’s license and acceptable driving record are required
• Strong interpersonal and communication skills, including public speaking ability
• Required to take necessary steps to obtain security and/or other clearances required by customers to access customer premises
• Certification requirement upon hiring or within the first 6 months: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent

Your Impact

• Solution Knowledge & Awareness
• Service Delivery
• Customer Relationship Management
• Value Realization
• Risk Management
• Training

Workstyle

• Full-Time On Site
• Full-time presence at assigned office(s)/worksite(s)/territory on scheduled work days
• Location: Doral, FL (onsite)

Pay: Anticipated rate of $54,460–$81,550 per year.