Help Desk Analyst

The Help Desk Analyst role supports a Joint Interagency Task Force by handling IT user queries, processing access requests, and routing tickets to enable rapid delivery of Joint C-sUAS capabilities.

Responsibilities

• Apply expertise to multiple complex work assignments, often broad in scope, requiring innovative approaches to how tasks are completed.
• Operate with substantial latitude to develop methods and present solutions to problems.
• Contribute to project deliverables and performance metrics where applicable.
• Respond to user queries and troubleshoot IT systems to resolve issues.
• Process requests for access and deactivation of accounts or resources.
• Route trouble tickets to the appropriate administrator SMEs or escalate as needed.

Requirements

• Active Secret clearance required at start date.
• An associate degree in Information Technology or a related field, or one year of equivalent IT support experience in lieu of the degree.
• At least four years of Help Desk support experience.

Benefits

• Healthcare
• Wellness programs
• Financial benefits
• Retirement plans
• Family support resources
• Continuing education opportunities
• Paid time off and other leave benefits

Job details

• Location: Alexandria, VA (onsite)
• Salary: USD 86,600 - 181,800 per year
• Job ID: 328372
• Category: Information Technology
• Employment type: Full time
• Employee type: Regular
• Minimum clearance: Secret
• Education: Associate degree in Information Technology or related field
• Experience: Minimum four years of relevant experience
• Travel: Up to 10 percent of time, Continental US

The opportunity

The role provides help desk support for a Joint Interagency Task Force reporting to the Deputy Secretary of Defense, coordinating authorities and resources to rapidly deliver Joint C-sUAS capabilities to warfighters, counter adversary threats, and promote sovereignty over national airspace.

What you can expect

• A culture of integrity
• An environment of trust
• A focus on continuous growth