Tech-support Specialist

PDS is hiring a Tech-support Specialist to support a Tier 2 Network Operations Center (NOC) in a 24/7 global network operations environment within the aviation industry. This onsite role in Annapolis, MD combines hands-on troubleshooting with structured incident processes, collaboration with telecom partners, and support for high-availability communication systems.

What you’ll get

• Medical, Dental, and Vision coverage
• Life insurance and short-term disability
• Additional voluntary benefits and an EAP program
• Commuter benefits and a 401K plan
• Paid Sick Leave (and other paid leave required by Federal, State, or local law)
• Holiday pay where applicable

Responsibilities

• Monitor and manage network systems and performance across critical aviation infrastructure
• Respond to and resolve incidents, outages, and technical issues within the NOC environment
• Troubleshoot IP networks, Cisco devices, routing protocols including HSRP and BGP, and data communications systems
• Document and track incidents accurately using incident management tools
• Collaborate with telecom providers to restore service and minimize downtime
• Support and maintain high-availability systems, including messaging and air-to-ground communications
• Escalate complex issues while taking ownership of resolution for routine and moderate cases
• Participate in deployment, configuration, and system improvements
• Train across three NOC functions: Transport (monitoring global network hardware and infrastructure), DataLink (air-to-ground data communication systems), and Applications (high-volume aviation messaging systems)
• Deliver excellent customer service while managing multiple priorities with strong attention to detail

Requirements

• Network+ certification
• Knowledge of TCP/IP networking, system interconnections, and IT infrastructure
• Experience troubleshooting Cisco devices and network performance issues
• Understanding of ITIL/ITSM frameworks
• Experience with HSRP and BGP
• Education and experience: Associate degree (or equivalent technical training) with 1–2 years of experience, or High School Diploma/GED with 2+ years of relevant experience
• Strong multitasking skills with exceptional attention to detail
• This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies to U.S. Persons (including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees) and/or to certain foreign nationals that have received an export license

Technologies you may work with

• TCP/IP, Cisco devices, HSRP, BGP
• ITIL, ITSM, ServiceNow, Remedy, Netcool, Office 365

Schedule and pay

• Full-Time | 12-Month Consultant
• Monday–Friday | Mid Shift (11:00 PM–7:30 AM EST)
• Pay: $34.66/hour (USD 34–$34 per hourly)
• Location: Annapolis, MD (onsite)

Preferred qualifications

• CCNA Certification
• Experience with ServiceNow, Remedy, Netcool, or Office 365
• Background in network operations or technical support environments
• Strong written and verbal communication skills
• Ability to learn quickly and adapt in a fast-paced, 24/7 environment