Help Desk Support Specialist

Alphyn Biologics is hiring a Help Desk Support Specialist to be the first point of contact for users who need technical assistance. In this onsite role in Annapolis, MD, you will help keep day-to-day systems running smoothly by resolving hardware, software, and network issues, while delivering responsive support in a fast-paced environment. The position offers a flexible schedule along with 401(k) and paid time off, plus an hourly rate of $24.05 to $28.97 for 40 hours per week.

Responsibilities

• Answer user questions through help desk systems and provide clear technical support for desktop computers, mobile devices, printers, and peripherals.
• Troubleshoot hardware and IT infrastructure issues involving networking equipment and components such as firewalls, VPNs, and switches.
• Diagnose and resolve software problems across Windows and Linux, including Microsoft Windows Server environments.
• Support reliable access and security by managing user accounts and permissions using Active Directory and GPO (Group Policy Object) configurations.
• Perform network troubleshooting for TCP/IP, DNS, LAN connectivity, and wireless networks to maintain consistent communication across systems.
• Assist with the setup, configuration, and maintenance of computer management tools and help desk ticket management systems to track issues efficiently.
• Collaborate with teammates to review recurring problems and help implement proactive improvements that increase overall system stability.

Requirements

• Proven experience in technical support or help desk work supporting Windows and Linux and IT infrastructure components.
• Strong knowledge of networking concepts including TCP/IP, DNS management, LAN/WAN configurations, and firewall settings.
• Hands-on experience with Active Directory, including user provisioning and security policies.
• Familiarity with troubleshooting hardware such as desktops, laptops, mobile devices, printers, and network equipment.
• Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
• Ability to prioritize effectively in a fast-paced environment while maintaining a positive attitude.
• CompTIA A+, Network+, or Microsoft certifications are a plus, but not required.

Technologies

Help desk systems, desktop computers, mobile devices, printers, Active Directory, GPO (Group Policy Object), Windows, Linux, Microsoft Windows Server, firewalls, VPNs, switches, TCP/IP, DNS, LAN connectivity, wireless networks, help desk ticket management systems.

Work Details

• Location: In person, Annapolis, MD
• Schedule: 40.0 hours per week
• Pay: $24.05 - $28.97 per hour

Benefits

• 401(k)
• Flexible schedule
• Paid time off