Evansville, IN

Support Jobs in Evansville, IN

2 jobs found

Include remote jobs

Today

IT Support Specialist/End User Support

Ireland Home Based Services Evansville, IN

Evansville, IN

Today

Full time Active Directory Application Support Cloud Platforms

Apply Now

Job Description

Based in Evansville, Indiana and operating onsite, this IT support role delivers first‑line technical assistance to staff while managing the lifecycle of user devices. The position reports to the Systems Administrator and collaborates closely with the IT team.

Responsibilities

Provide initial technical assistance to staff through a ticketing system, phone, and in‑person support
Diagnose and resolve issues with Windows desktops and laptops
Troubleshoot mobile Apple devices, including iPhones and iPads
Address problems with Microsoft 365 applications such as Outlook and Teams
Diagnose basic network and connectivity problems
Escalate unresolved items to the Systems Administrator
Prepare and provision new devices, including computers, iPhones, and iPads
Set up devices for staff use, including accounts, applications, and profiles
Oversee mobile device enrollment through a mobile device management (MDM) system
Support replacement, loss, or damage processes for devices
Maintain accurate inventory records of equipment and peripherals
Assist with onboarding and offboarding tasks
Create and manage user accounts under supervision
Reset passwords and assist with login and MFA issues
Support office technology needs, including printers, Wi‑Fi, and peripherals
Provide connectivity and device issue support to remote staff
Document common issues and their resolutions

Requirements

An associate’s or bachelor’s degree in an IT‑related field is preferred
Equivalent work experience in IT support or a help desk role
Fundamental knowledge of Windows operating systems
Fundamental familiarity with mobile devices (iOS/iPadOS)
Basic understanding of Microsoft 365
Experience with ticketing systems and device setup
Strong communication and customer service abilities
Ability to assist non‑technical users
Well organized with attention to detail
Ability to prioritize tasks and manage multiple responsibilities

Technologies

Windows operating systems
iOS/iPadOS
Microsoft 365
Mobile Device Management (MDM)
Apple Business Manager
Active Directory
Remote Desktop
VPN
Wi‑Fi
Ticketing systems

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Short Term / Long Term Disability
Life Insurance
Accident Insurance
Hospital Indemnity
401k
Paid Time Off after 90 days
Paid Holidays
Paid Bereavement Leave
Short Term Leave of Absence
Employee Assistance Program

Preferred Qualifications

Experience with Mobile Device Management (MDM)
Experience supporting remote users
Foundational knowledge of networking concepts such as Wi‑Fi and VPN

View full job page →

15d ago

Helpdesk Computer Technician - Experienced

Advanced Network & Computer Services Evansville, IN

Evansville, IN

15d ago

Full time Active Directory Computer Skills Contact Center

Apply Now

Job Description

Advanced Network & Computer Services is seeking an on-site Helpdesk Computer Technician in Evansville, Indiana. This full-time role emphasizes maintaining user uptime, resolving technical issues, performing on-site hardware replacements, and delivering responsive customer service within a collaborative, professional culture in a state-of-the-art facility.

Benefits

Competitive pay
Medical, Dental, Vision, Short Term and Long Term Insurance
401(k) with Employer matching
Paid Vacation Time
Paid Time Off Program
Paid Holidays
Excellent work environment with like-minded professionals in a state-of-the-art facility

Location and work arrangement

Location: Evansville, IN 47713 (onsite)
Job type: Full-time
Work location: In person
Relocation: Relocate before starting work to Evansville, IN 47713 (Required)

Responsibilities

Solid troubleshooting skills across desktops, applications, and networks
Proven verbal and written communication supporting end users in a call center setting, with use of remote support tools as needed
Strong customer service orientation and commitment to quality
Hands-on experience with Windows 7/10, Active Directory, and Microsoft Office 2013/2016
Provide on-site and remote Help Desk support
Maintain networked computers including new installs, upgrades, and imaging
Use remote monitoring and management software to address client requests
Document, review, and improve existing or new procedures and workflows
Respond to client support requests via tickets, calls, and emails

Requirements

Associate or Bachelor degree, or equivalent combination of training and experience
2 to 3 years of Technical Support experience
More than two years of prior Help Desk or Desktop Support experience
Experience delivering end-user desktop support across multiple sites on a corporate campus
Strong problem-solving abilities and meticulous attention to detail
A+, MCP or similar certifications are a plus
Experience with AutoTask, ConnectWise, or other remote monitoring management and ticketing systems is a plus
Experience in an MSP or supporting multiple clients is a plus
Solid knowledge of TCP/IP, DNS, DHCP, and VLANs
Valid driver’s license
Ability to pass a drug test
Ability to pass a background check

Technologies

Windows 7/10
Active Directory
Microsoft Office 2013/2016
Remote monitoring and management software
AutoTask
ConnectWise
Remote support tools
TCP/IP
DNS
DHCP
VLANs

View full job page →

Support Jobs in Evansville, IN

IT Support Specialist/End User Support

Helpdesk Computer Technician - Experienced

Get Support Jobs in Evansville, IN alerts