Help Desk Specialist

Join OneMain General Services Corporation as a Help Desk Specialist in Evansville, IN (hybrid), supporting lending and servicing platforms for business teams. This role is a great fit if you enjoy helping others, solving problems with clarity, and building technical confidence through structured training.

What you’ll get

• 10-week training program designed to build both technical and professional skills.
• Established knowledgebase with articles to support troubleshooting and problem solving.
• Hybrid schedule flexibility with a mix of days, evenings, and minimum 1 Saturday per month.
• Collaborative, supportive team environment with an emphasis on shared learning.
• Manager-to-employee feedback cycle to support continuous development, skill growth, and career progression.
• Regular 1:1s focused on coaching, not micromanagement.
• Health and wellbeing options: medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
• Retirement and equity: up to 4% matching 401(k) and an Employee Stock Purchase Plan with a 10% share discount.
• Tuition reimbursement.
• Time off: 15 days’ vacation per year (prorated based on start date) plus paid sick leave as determined by state or local ordinance (prorated based on start date).
• Paid holidays: 11 total including 4 floating holidays (prorated based on start date).
• Paid volunteer time: 3 days per year (prorated based on start date).

Key responsibilities

• Act as the first point of contact for business support through voice and chat channels.
• Deliver general assistance and Level 1 troubleshooting for customer-facing team members using lending and servicing platforms.
• Provide Level 1 troubleshooting for enterprise users, including login issues, permissions, configuration questions, and connectivity problems.
• Document issues in a ticketing system, capturing key details such as steps, screenshots, and logs.
• Follow established processes while working in a fast-paced environment with frequent changes driven by strategy and initiative enhancements.

Requirements

• High School Diploma or GED.
• Customer service mindset.
• Aptitude for learning financial and technical skills.
• Strong problem-solving skills, including asking the right questions and gathering complete information.
• Ability to maintain a calm, professional demeanor with clients under pressure.
• Attention to detail and commitment to accurate documentation.
• Ability to manage multiple tickets simultaneously while meeting service level expectations.
• Comfort working in a high-energy call center environment with varying noise levels and frequent team interaction.
• Ability to adapt to changes in technology, processes, and business strategy as the organization evolves.

Technologies: Lending and Servicing Platforms, ticketing system.