IT Support Specialist

Kemper CPA Group LLP is looking for an IT Support Specialist to deliver practical, hands-on technology support for clients using on-premises and cloud environments. If you enjoy troubleshooting real-world issues, deploying workstations, and partnering with clients, team members, and vendors to keep systems running smoothly, this role offers a supportive environment and a comprehensive benefits package.

This position is onsite in Evansville, IN with an hourly rate of USD 20–40. Some overtime may be required during peak seasons.

What you will do

• Advise and assist clients with the administration of their on-premises and cloud-based technology environments.
• Image, deploy, and manage workstations using traditional and cloud-based tools.
• Set up and configure new workstations and related cloud services.
• Assess and troubleshoot issues across PCs, networks, and cloud infrastructure.
• Provide end-user support by creating, prioritizing, updating, and managing tickets through resolution in a ticketing system.
• Maintain accurate documentation covering issues, troubleshooting steps, solutions, and client requirements.
• Prepare and track quotes using quoting systems.
• Provide timely status updates and coordinate via email and calls with clients and vendors.
• Respond to client calls, emails, and requests for technical guidance and support.
• Work independently and collaboratively to deliver practical technology solutions for clients.
• Take on additional duties as assigned.

What you bring

• Associate degree in technology or a related field.
• Bachelor’s degree preferred.
• Two years of technical support experience with on-premises and cloud environments preferred.
• Strong working knowledge supporting Windows and macOS.
• Experience with identity and access management, including Active Directory, Microsoft Entra ID, or comparable platforms.
• Administration and deployment experience with cloud productivity platforms including Microsoft 365 or Google Workspace, and AWS.
• PC and server troubleshooting experience, including familiarity with virtualization and cloud-hosted workloads.
• Ability to install, configure, maintain, and support networking infrastructure such as switches, routers, wireless access points, firewalls, and cloud connectivity.
• Experience supporting backup and disaster recovery solutions for on-premises and cloud environments.
• Professional communication skills to translate technical needs into practical recommendations for management, staff, clients, and vendors.
• Ability to manage multiple priorities and work toward deadlines.
• Relevant vendor, cloud, and industry certifications (examples: Microsoft, AWS, Google Cloud, CompTIA) are a plus.
• Proficiency with common productivity, collaboration, and remote support tools.
• Consistent reliability, professionalism, sound judgment, and appropriate conduct in client and team interactions.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Maintain regular and reliable attendance.

Technologies you’ll work with

• Windows, macOS
• Active Directory, Microsoft Entra ID
• Microsoft 365, Google Workspace, AWS
• Virtualization
• Switches, routers, wireless access points, firewalls, cloud connectivity
• Backup and disaster recovery solutions
• Microsoft Word, Excel, Outlook

Pay and benefits

• Health, dental, vision, and life insurance
• Paid time off and holiday pay
• Long- and short-term disability leave, plus paid sick leave
• Parental leave
• 401(k) plan and profit-sharing contributions
• Health savings account and flexible spending account
• Professional development assistance, including paid IT certifications and continuing education assistance
• Employee assistance program and a wellness program
• Referral program
• Flexible schedule
• Access to investment advice
• Additional compensation includes bonus pay and new business incentives

The attractive benefits package is dependent on status as a full- or part-time employee.

How to apply

• The requirements listed are representative of the knowledge, skill, and/or ability required.
• The successful candidate must be authorized to work full-time for any employer in the United States.
• Kemper CPA Group is an Equal Opportunity Employer.