Support hardware and end-user technology across Mac and PC environments with onsite client coverage in Evansville, IN.

Install and support hardware and software for end users
Troubleshoot and maintain Mac and PC desktops, laptops, tablets, and related end user accounts
Handle parts replacement, system upgrades, configuration, setup, and ongoing maintenance
Support phone and email as part of end-user assistance
Manage data backup systems within an RMM environment
Maintain user account information, including rights, security, and groups
Create and maintain thorough documentation for operation procedures and workflows
Provide client support and consulting in person and remotely
Use familiarity with remote workstation support and troubleshooting

Strong communication skills and a commitment to exceptional customer service
Comfort working in a busy, fast-paced environment and tackling challenging tasks
Excellent organization and time management
4+ years of IT field experience
Thorough knowledge of Windows operating systems
Strong understanding of small business network environments including:
- Active Directory
- Windows Server OS
- Network device management
- TCP/IP configuration
- DHCP
Knowledge of IT best practices
Motivation to learn new concepts as technology evolves
Ability to follow problems through to completion with attention to detail
Ability to work independently with little to no supervision
Maintain a professional appearance while at work
Business Network and Desktop support: 2 years (Required)
Driver’s License (Required)

IT Support Specialist II

Job Description