Helpdesk Computer Technician - Experienced

Advanced Network & Computer Services is seeking an on-site Helpdesk Computer Technician in Evansville, Indiana. This full-time role emphasizes maintaining user uptime, resolving technical issues, performing on-site hardware replacements, and delivering responsive customer service within a collaborative, professional culture in a state-of-the-art facility.

Benefits

• Competitive pay
• Medical, Dental, Vision, Short Term and Long Term Insurance
• 401(k) with Employer matching
• Paid Vacation Time
• Paid Time Off Program
• Paid Holidays
• Excellent work environment with like-minded professionals in a state-of-the-art facility

Location and work arrangement

• Location: Evansville, IN 47713 (onsite)
• Job type: Full-time
• Work location: In person
• Relocation: Relocate before starting work to Evansville, IN 47713 (Required)

Responsibilities

• Solid troubleshooting skills across desktops, applications, and networks
• Proven verbal and written communication supporting end users in a call center setting, with use of remote support tools as needed
• Strong customer service orientation and commitment to quality
• Hands-on experience with Windows 7/10, Active Directory, and Microsoft Office 2013/2016
• Provide on-site and remote Help Desk support
• Maintain networked computers including new installs, upgrades, and imaging
• Use remote monitoring and management software to address client requests
• Document, review, and improve existing or new procedures and workflows
• Respond to client support requests via tickets, calls, and emails

Requirements

• Associate or Bachelor degree, or equivalent combination of training and experience
• 2 to 3 years of Technical Support experience
• More than two years of prior Help Desk or Desktop Support experience
• Experience delivering end-user desktop support across multiple sites on a corporate campus
• Strong problem-solving abilities and meticulous attention to detail
• A+, MCP or similar certifications are a plus
• Experience with AutoTask, ConnectWise, or other remote monitoring management and ticketing systems is a plus
• Experience in an MSP or supporting multiple clients is a plus
• Solid knowledge of TCP/IP, DNS, DHCP, and VLANs
• Valid driver’s license
• Ability to pass a drug test
• Ability to pass a background check

Technologies

• Windows 7/10
• Active Directory
• Microsoft Office 2013/2016
• Remote monitoring and management software
• AutoTask
• ConnectWise
• Remote support tools
• TCP/IP
• DNS
• DHCP
• VLANs