Hillsboro, OR

Support Jobs in Hillsboro, OR

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Today

Operations & Technical Support Engineer

KCTech America Inc Hillsboro, OR

Hillsboro, OR

Today

$60k - $80k/yr Full time Cmp Processes Engineering Support Technical Support

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Job Description

As an Operations & Technical Support Engineer, you will help support business operations, R&D work, and customer-facing technical projects tied to KCTech America’s semiconductor equipment and materials, including CMP technologies. The role requires coordination across KCTech America’s U.S. team and headquarters in Korea, as well as collaboration with U.S.-based engineering teams and semiconductor customers.

Location

Hillsboro, OR (onsite)

Salary

USD 60,000 - 80,000 per year (annual base salary, depending on qualifications and experience)

Responsibilities

Coordinate communication, reporting, and operational activities between KCTech America and headquarters in Korea.
Support administrative processes, project documentation, and cross-functional coordination.
Assist with R&D activities, product evaluations, and technical projects involving semiconductor materials and CMP processes.
Help with sample management, experimental data collection and analysis, and preparation of technical reporting.
Collaborate with engineering teams in the U.S. and Korea to support ongoing development projects.
Assist with technical sales activities and customer communications with U.S. semiconductor manufacturers.
Support customer evaluations, technical presentations, meetings, and project follow-ups.
Coordinate internally to address customer inquiries and technical requirements.

Requirements

Bachelor's degree in Chemical Engineering, Materials Science, Mechanical Engineering, Industrial Engineering, or a related engineering field, or current enrollment in a relevant degree program for Co-op / Internship applicants.
Professional proficiency in both Korean and English, including verbal and written communication.
Strong analytical, organizational, and problem-solving skills.
Ability to communicate effectively and manage multiple responsibilities in a cross-functional environment.
Legal authorization to work in the United States.

Preferred

Familiarity with semiconductor manufacturing processes, materials, or CMP technology.
Experience with technical data analysis, laboratory work, or engineering projects.
Interest in building a career that combines engineering, business operations, and customer support.

Compensation & Benefits

Full-time employment: Annual base salary of $60,000 - $80,000 depending on qualifications and experience.
Full-time employment: Health insurance and benefits are negotiable, subject to eligibility and company plan terms.
Full-time employment: 401(k) retirement plan for eligible employees, in accordance with company policy.
Full-time employment: Opportunities for professional development and career growth.
Co-op / Internship: Hourly compensation of $20 - $30 depending on qualifications and experience.
Co-op / Internship: Flexible program duration and work arrangements based on academic requirements and business needs.
Co-op / Internship: Benefits eligibility and availability to be discussed during the hiring process.

What KCTech America Offers

Hands-on exposure to semiconductor technologies, R&D projects, and customer applications.
Collaboration opportunities with engineering and business teams in the U.S. and Korea.
A collaborative, multicultural work environment.
Opportunities to develop skills across technical work, business operations, and customer support.
Potential opportunities for long-term career development.

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13d ago

Technical Support Specialist II

Thermo Fisher Scientific Hillsboro, OR

Hillsboro, OR

13d ago

Full time Field Technical Support Hardware Support Specialist

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Job Description

This role focuses on hands-on technical support to keep sophisticated equipment installed, running reliably, and repaired when issues arise.

Responsibilities

Collaborate closely with the field service team to diagnose and repair assigned product lines quickly.
Partner with Marketing, NPD, Applications, and OE to support technology roadmaps with service-related requirements and maintain support across the system lifecycle.
Drive improvements in MTTR (mean time to repair) and MTBF (mean time between failure) by reviewing equipment downtime and failure trends.
Diagnose and define work instructions for field service engineers covering:
- Service tools, repair, and installation
- Spares parts, including consumables
- Diagnostic and test procedures required to support systems
Contribute primary input and develop sophisticated troubleshooting documentation.
Validate sophisticated troubleshooting documentation and software.
Provide feedback to product quality teams and analyze/initiate improvement projects on systems and subsystems as needed.

Requirements

Education/Experience: High school diploma with 2+ years of relevant experience or equivalent military training; or Bachelor’s degree in Applied Physics, Electronics, or Electro-Mechanics with 0+ years of experience in a relevant field.
Comfortable working with analytical equipment.
Broad technical knowledge with practical, multidisciplinary troubleshooting skills.
Experience with analytical equipment such as:
- Electron Microscopes
- Wafer Steppers
- Medical equipment (for example, MRI-scan)
- Pharmaceutical equipment
- Related semiconductor equipment
Preferably experience with LDB.
Technical writing: Strong skills.
Experience working with demanding customers; understands customer relations.
Self-starter with high productivity when not supervised.
Project leader skills.
Travel: 20% to 40% of working time.
Language: Business proficiency in English (verbal and written). Other language skills are an asset.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Site Location

Hillsboro, Oregon site (onsite)

How You’ll Get Here

Education & Experience
Knowledge, Skills, Abilities

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1mo ago

Senior Technical Support Engineer

HITACHI HIGH-TECH AMERICA, INC. Hillsboro, OR

Hillsboro, OR

1mo ago Closed

Full time Senior Field Technical Support Hardware Support

This position is no longer accepting applications (closed Oct 19, 2026).

Job Description

Senior Technical Support Engineer role based in Hillsboro, OR (hybrid) providing technical support for Hitachi High-Tech America’s products.

Responsibilities

Handle escalations, fleet performance testing, and system installations.
Develop and deliver training materials and support information.
Generate documentation for upgrades, maintenance, installations, and troubleshooting.
Support field implementation and compliance through documentation creation and review.
Create and present system performance data, including availability, preventive maintenance “green-to-green” time, and mean time between failures.
Identify performance trends and propose, then execute, improvement ideas.
Maintain technical and product knowledge while building understanding of business variables, processes, and characteristics.
Partner with external clients and internal Hitachi High-Tech America groups including New Product Introduction, TSG, Service, Technology, Sales, Design, and QA.
Coordinate technical fieldwork as needed.
Present technical data in high-level customer meetings across domestic and international Hitachi divisions.
Produce reports such as TSG reports, escalation reports, and national service alert reports.
Prepare detailed documentation to support problem solving and engineer training.
Lead project responsibility using project management methodology.
Provide guidance and information to other Technical Support Engineers and Yield Control Technology Engineers.

Requirements

Bachelor’s degree (or foreign equivalent) in Electronic, Electrical, Mechanical Engineering, or a related field.
At least 2 years of experience in the job offered or a related occupation.
Experience with Hitachi High kV and HF5000 Transmission Electron Microscopes (TEMs).
Experience with Hitachi NX5000/NX9000 Focused Ion Beam (FIB) systems.
Experience with optical technology in electron microscopy.
Experience with automated mechanical transfer system technology.
Experience with Spherical Aberration Corrector.

Technologies

Hitachi High kV
HF5000 Transmission Electron Microscopes (TEMs)
Hitachi NX5000
Hitachi NX9000
Focused Ion Beam (FIB) systems
Spherical Aberration Corrector

Benefits

Salary, benefits, and discretionary bonus.

Travel and schedule

Approximately 50% of time dedicated to technical and maintenance support for Hitachi High-Tech America products installed at customer sites in Oregon.
Work from home permitted 20% of time.

Job location

3600 NE Huffman Street, Hillsboro, OR 97124
Hybrid work arrangement

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1mo ago

Technical Support Specialist

Rodgers Instruments US LLC Hillsboro, OR

Hillsboro, OR

1mo ago Closed

Full time Electrical Engineering Hardware Support Help Desk Support

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Rodgers Instruments US LLC is seeking an onsite Technical Support Specialist in Hillsboro, Oregon to assist dealers and field technicians with troubleshooting, testing, and repair of electronic circuits and audio components. The role combines customer-facing technical support with hands-on electronics work, including working from Zendesk tickets and assisting with complex diagnostic needs.

Role Overview

This position supports technical issue resolution for electronic and audio systems through a mix of phone and email communication, written technical guidance, and in-person repair activities. You will interpret engineering documentation, use laboratory test equipment to validate circuit behavior, and document testing outcomes for internal and customer-facing follow-up.

Key Responsibilities

Troubleshoot, test, and repair electronic circuits and audio components
Interpret schematic diagrams and other engineering drawings and technical documents
Use test fixtures to test and troubleshoot circuits, components, and PCA boards
Apply soldering and other hands-on repair techniques to address detailed component issues on PCA boards
Provide technical support to field technicians performing diagnosis and repair of complex electronic systems, including via phone and email
Support audio system installation by providing written and verbal instructions and guidance
Compose written technical instructions
Document test results and parts usage
Identify and follow through on projects and needed products or services
Collaborate with Technical Support, Engineering, and Production teams

Required Qualifications

Associate’s degree or equivalent in Electronics/Electrical Technology or related field
Ability to read electronic schematic diagrams
Knowledge of laboratory test equipment, including oscilloscopes, digital multimeters, and signal generators
Understanding of power supply circuits and circuit components
Understanding of audio systems and digital and analog electronics
Soldering experience for repair or installation of electronic components
Customer relations and technical support skills, including excellent verbal and written communication via phone and email
Collaborative, team-oriented personality

Technologies and Tools

Zendesk
Oscilloscopes
Digital multimeters
Signal generators
Microsoft Office/365

Preferred / Desired Qualifications

Bachelor’s degree in Electronics/Electrical Technology or related field
Experience with electronic musical instruments and design
Experience using or setting up audio or sound systems, including amplifiers and speakers
Microsoft Office/365 experience

Location and Work Authorization

This is an onsite position in Hillsboro, Oregon. Applicants should be located within commuting distance of Portland, Oregon or plan to relocate soon. Applicants must be authorized to work for any employer in the United States. Rodgers Instruments is unable to sponsor or take over sponsorship of an employment Visa at this time.

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3mo ago

IT Desktop Support

Sky Systems Inc Hillsboro, OR

Hillsboro, OR

3mo ago Closed

$26 - $32/hr Full time Av Support Collaboration Conference Room Systems

This position is no longer accepting applications (closed Aug 17, 2026).

Job Description

This onsite dispatch IT and AV technician role supports desktop, audio-visual systems, and basic network checks at Hillsboro, OR. The position focuses on Level 1 support for desktops and conference room technology, with dispatch duties as needed, and the compensation range is USD 26 - 32 per hour.

Responsibilities

Troubleshoot desktop computers and notebooks, coordinate warranty repairs, and perform break-fix tasks as needed.
Oversee loaner and spare devices, maintaining records using customer-provided systems.
Deliver Level 1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
Administer conference room accounts, including adding/removing users, password resets, and ownership updates.
Assist with basic printer troubleshooting, including toner replacements and waste cartridge changes.
Provide hands-on support for onsite infrastructure and network checks, covering ports, cabling, patch panels, access points, power verification, and device resets.
Coordinate with third-party vendors and procurement teams when required.
Support equipment replacement or resets during failures under guidance from central IT.
Ability to work at height when required, using ladders or lifts.
Maintain communication with onsite and offsite teams to report changes, issues, or updates.
Ensure proper coverage during leaves and follow site operational processes and SOPs.

Requirements

2–4 years of experience in IT and AV support.
Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
Basic understanding of network fundamentals including LAN ports, cabling, patching, and device resets.
Familiarity with conferencing platforms such as Microsoft Teams, Zoom, and Webex.
Ability to perform physical tasks, including lifting equipment and working at height.
Strong communication, customer service, and documentation skills.
Ability to follow SOPs, ticketing processes, and escalation guidelines.

Technologies

Microsoft Teams
Zoom
Webex
ServiceNow
Jira
Crestron Fusion
Crestron
Extron
Managed Teams Room devices
AV control systems
Room management systems
AV-over-IP

Role Overview

The L1 plus AV Technician provides onsite support for desktops, audio-visual systems, and basic network and infrastructure checks, along with conference room operations. The role involves troubleshooting, coordinating with remote teams and vendors, and ensuring smooth day-to-day operations across the site. Dispatch support may be required depending on location needs.

Application Questions

How many years of IT experience do you have?
Do you have experience with ticketing tools and Audio Vissuals?
This is a dispach IT support role where when a ticket would be raised you have to go onsite the next day for technical support. Are you comfortable working on this model?

Work Location

In person

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Support Jobs in Hillsboro, OR

Operations & Technical Support Engineer

Technical Support Specialist II

Senior Technical Support Engineer

Technical Support Specialist

IT Desktop Support

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