Support Jobs in Hillsboro, OR

1 job found

Include remote jobs

2d ago

IT Desktop Support

Sky Systems Inc Hillsboro, OR

Hillsboro, OR

2d ago

$26 - $32/hr Full time Av Support Collaboration Conference Room Systems

Apply Now

Job Description

This onsite dispatch IT and AV technician role supports desktop, audio-visual systems, and basic network checks at Hillsboro, OR. The position focuses on Level 1 support for desktops and conference room technology, with dispatch duties as needed, and the compensation range is USD 26 - 32 per hour.

Responsibilities

Troubleshoot desktop computers and notebooks, coordinate warranty repairs, and perform break-fix tasks as needed.
Oversee loaner and spare devices, maintaining records using customer-provided systems.
Deliver Level 1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
Administer conference room accounts, including adding/removing users, password resets, and ownership updates.
Assist with basic printer troubleshooting, including toner replacements and waste cartridge changes.
Provide hands-on support for onsite infrastructure and network checks, covering ports, cabling, patch panels, access points, power verification, and device resets.
Coordinate with third-party vendors and procurement teams when required.
Support equipment replacement or resets during failures under guidance from central IT.
Ability to work at height when required, using ladders or lifts.
Maintain communication with onsite and offsite teams to report changes, issues, or updates.
Ensure proper coverage during leaves and follow site operational processes and SOPs.

Requirements

2–4 years of experience in IT and AV support.
Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
Basic understanding of network fundamentals including LAN ports, cabling, patching, and device resets.
Familiarity with conferencing platforms such as Microsoft Teams, Zoom, and Webex.
Ability to perform physical tasks, including lifting equipment and working at height.
Strong communication, customer service, and documentation skills.
Ability to follow SOPs, ticketing processes, and escalation guidelines.

Technologies

Microsoft Teams
Zoom
Webex
ServiceNow
Jira
Crestron Fusion
Crestron
Extron
Managed Teams Room devices
AV control systems
Room management systems
AV-over-IP

Role Overview

The L1 plus AV Technician provides onsite support for desktops, audio-visual systems, and basic network and infrastructure checks, along with conference room operations. The role involves troubleshooting, coordinating with remote teams and vendors, and ensuring smooth day-to-day operations across the site. Dispatch support may be required depending on location needs.

Application Questions

How many years of IT experience do you have?
Do you have experience with ticketing tools and Audio Vissuals?
This is a dispach IT support role where when a ticket would be raised you have to go onsite the next day for technical support. Are you comfortable working on this model?

Work Location

In person

View full job page →

Get Support Jobs in Hillsboro, OR alerts

New Support Jobs in Hillsboro, OR, daily.