This role focuses on hands-on technical support to keep sophisticated equipment installed, running reliably, and repaired when issues arise.

Collaborate closely with the field service team to diagnose and repair assigned product lines quickly.
Partner with Marketing, NPD, Applications, and OE to support technology roadmaps with service-related requirements and maintain support across the system lifecycle.
Drive improvements in MTTR (mean time to repair) and MTBF (mean time between failure) by reviewing equipment downtime and failure trends.
Diagnose and define work instructions for field service engineers covering:
- Service tools, repair, and installation
- Spares parts, including consumables
- Diagnostic and test procedures required to support systems
Contribute primary input and develop sophisticated troubleshooting documentation.
Validate sophisticated troubleshooting documentation and software.
Provide feedback to product quality teams and analyze/initiate improvement projects on systems and subsystems as needed.

Education/Experience: High school diploma with 2+ years of relevant experience or equivalent military training; or Bachelor’s degree in Applied Physics, Electronics, or Electro-Mechanics with 0+ years of experience in a relevant field.
Comfortable working with analytical equipment.
Broad technical knowledge with practical, multidisciplinary troubleshooting skills.
Experience with analytical equipment such as:
- Electron Microscopes
- Wafer Steppers
- Medical equipment (for example, MRI-scan)
- Pharmaceutical equipment
- Related semiconductor equipment
Preferably experience with LDB.
Technical writing: Strong skills.
Experience working with demanding customers; understands customer relations.
Self-starter with high productivity when not supervised.
Project leader skills.
Travel: 20% to 40% of working time.
Language: Business proficiency in English (verbal and written). Other language skills are an asset.

Technical Support Specialist II

Job Description