Senior Technical Support Engineer role based in Hillsboro, OR (hybrid) providing technical support for Hitachi High-Tech America’s products.

Handle escalations, fleet performance testing, and system installations.
Develop and deliver training materials and support information.
Generate documentation for upgrades, maintenance, installations, and troubleshooting.
Support field implementation and compliance through documentation creation and review.
Create and present system performance data, including availability, preventive maintenance “green-to-green” time, and mean time between failures.
Identify performance trends and propose, then execute, improvement ideas.
Maintain technical and product knowledge while building understanding of business variables, processes, and characteristics.
Partner with external clients and internal Hitachi High-Tech America groups including New Product Introduction, TSG, Service, Technology, Sales, Design, and QA.
Coordinate technical fieldwork as needed.
Present technical data in high-level customer meetings across domestic and international Hitachi divisions.
Produce reports such as TSG reports, escalation reports, and national service alert reports.
Prepare detailed documentation to support problem solving and engineer training.
Lead project responsibility using project management methodology.
Provide guidance and information to other Technical Support Engineers and Yield Control Technology Engineers.

Bachelor’s degree (or foreign equivalent) in Electronic, Electrical, Mechanical Engineering, or a related field.
At least 2 years of experience in the job offered or a related occupation.
Experience with Hitachi High kV and HF5000 Transmission Electron Microscopes (TEMs).
Experience with Hitachi NX5000/NX9000 Focused Ion Beam (FIB) systems.
Experience with optical technology in electron microscopy.
Experience with automated mechanical transfer system technology.
Experience with Spherical Aberration Corrector.

Approximately 50% of time dedicated to technical and maintenance support for Hitachi High-Tech America products installed at customer sites in Oregon.
Work from home permitted 20% of time.

Senior Technical Support Engineer

Job Description