IT Desktop Support

This onsite dispatch IT and AV technician role supports desktop, audio-visual systems, and basic network checks at Hillsboro, OR. The position focuses on Level 1 support for desktops and conference room technology, with dispatch duties as needed, and the compensation range is USD 26 - 32 per hour.

Responsibilities

• Troubleshoot desktop computers and notebooks, coordinate warranty repairs, and perform break-fix tasks as needed.
• Oversee loaner and spare devices, maintaining records using customer-provided systems.
• Deliver Level 1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
• Administer conference room accounts, including adding/removing users, password resets, and ownership updates.
• Assist with basic printer troubleshooting, including toner replacements and waste cartridge changes.
• Provide hands-on support for onsite infrastructure and network checks, covering ports, cabling, patch panels, access points, power verification, and device resets.
• Coordinate with third-party vendors and procurement teams when required.
• Support equipment replacement or resets during failures under guidance from central IT.
• Ability to work at height when required, using ladders or lifts.
• Maintain communication with onsite and offsite teams to report changes, issues, or updates.
• Ensure proper coverage during leaves and follow site operational processes and SOPs.

Requirements

• 2–4 years of experience in IT and AV support.
• Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
• Basic understanding of network fundamentals including LAN ports, cabling, patching, and device resets.
• Familiarity with conferencing platforms such as Microsoft Teams, Zoom, and Webex.
• Ability to perform physical tasks, including lifting equipment and working at height.
• Strong communication, customer service, and documentation skills.
• Ability to follow SOPs, ticketing processes, and escalation guidelines.

Technologies

• Microsoft Teams
• Zoom
• Webex
• ServiceNow
• Jira
• Crestron Fusion
• Crestron
• Extron
• Managed Teams Room devices
• AV control systems
• Room management systems
• AV-over-IP

Role Overview

The L1 plus AV Technician provides onsite support for desktops, audio-visual systems, and basic network and infrastructure checks, along with conference room operations. The role involves troubleshooting, coordinating with remote teams and vendors, and ensuring smooth day-to-day operations across the site. Dispatch support may be required depending on location needs.

Application Questions

• How many years of IT experience do you have?
• Do you have experience with ticketing tools and Audio Vissuals?
• This is a dispach IT support role where when a ticket would be raised you have to go onsite the next day for technical support. Are you comfortable working on this model?

Work Location

In person