Technical Support Specialist

Sanmina offers base pay as part of a total compensation package, with pay determined within a range. This role also provides room to grow as you develop your skills in a fast-paced environment.

In this onsite position in Huntsville, AL, you will deliver day-to-day technical support for employees across both manufacturing and personal hardware and software. You will help ensure IT systems remain fully functional and secure, acting as a key liaison between the business and the IT infrastructure to reduce day-to-day friction caused by technology and software issues.

What you’ll do

• Support both office and production systems, keeping daily operations moving
• Respond to internal customers with service-minded follow-through and maintain customer credibility
• Provide on-call customer support as scheduled by your manager
• Install, configure, and troubleshoot laptops and workstations
• Troubleshoot network issues and help resolve recurring or potential client problems before they escalate
• Report potentially systemic problems to Management
• Demonstrate ownership of customer issues while showing appropriate empathy and concern

What you’ll need

• Bachelor’s Degree
• 0-1 year experience in IT-related jobs
• Ability to work toward goals using a ticketing system and deliver on time resolutions
• Knowledge of Windows XP, Windows 7, Windows 10, and Windows 11
• Knowledge of Linux and/or ChromeOS
• Knowledge of Microsoft Office 1997, 2003, 2007, and 2010
• Ability to be a team player in large deployment projects
• Intermediate networking knowledge, including Ethernet physical layer connectivity analysis, basic TCP/IP setup and troubleshooting, and network interface card setup and connectivity analysis
• Communication skills for interacting with internal customers
• Ability to work in a fast-paced, high-demand environment
• Ability to work as part of a team to meet customer needs

Technologies you’ll work with

• Windows XP, Windows 7, Windows 10, Windows 11
• Linux, ChromeOS
• Microsoft Office 1997, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010
• Ethernet physical layer, TCP/IP, network interface card

Export control notice

Please note that this position may require access to technology, software, or technical data subject to U.S. export control laws. Employment offers are contingent on the applicant being a “U.S. Person” (U.S. citizen/national, U.S. lawful permanent resident, or other protected individual under specified provisions) or being eligible to obtain a timely export control license or license exception from the applicable U.S. federal agency.