IT Support Technician

Inline Electric Supply is hiring an IT Support Technician to support day-to-day technology needs at their Huntsville, AL location. This onsite role focuses on resolving employee IT issues, keeping the internal network and servers running reliably, and helping the organization onboard new sites using supported enterprise software.

You will also be involved in learning and troubleshooting the Eclipse ERP system, assisting with onboarding for new locations, and traveling occasionally to branch offices for setup and technical support.

What you’ll do

• Respond to IT support tickets by priority, handling computer-related issues for employees
• Support and troubleshoot the Eclipse ERP software system
• Set up and configure hardware, software, and devices for new and existing users
• Travel to Inline Electric branches to assist with setup, troubleshooting, and general IT needs
• Maintain and monitor internal network, servers, and related infrastructure
• Ensure timely software updates and system maintenance
• Order or replace broken equipment as needed
• Provide training and support to users on Eclipse and other systems
• Collaborate with the IT team and leadership on new branch setup and onboarding
• Perform other duties assigned by the IT Manager or leadership team

What you bring

• Strong troubleshooting and problem-solving skills
• Ability to learn and adapt quickly, including working with new software such as Eclipse ERP
• Excellent multitasking and time management abilities
• Strong attention to detail
• Comfort working independently and as part of a team
• Excellent communication and customer service skills
• Patience and a proactive approach to resolving issues
• Associate’s Degree in Computer Science, Electrical & Computer Engineering, or related field is preferred
• Prior experience in IT support roles is preferred
• Microsoft systems experience is required
• Familiarity with ERP systems, especially Eclipse, is a strong plus
• Valid driver’s license and a clean driving record
• No history of drug or alcohol abuse

Technology you’ll work with

• Eclipse ERP
• Microsoft systems

Physical requirements

• Ability to sit, stand, and walk for extended periods
• Ability to climb, reach, grasp, and crouch
• Ability to lift or carry 30 lbs. or more
• Clear vision with color perception and close focus
• Ability to listen, speak clearly, and communicate effectively