Mesa, AZ

Support Jobs in Mesa, AZ

5 jobs found

Include remote jobs

1d ago

IT Service Desk

Cognizant Mesa, AZ

Mesa, AZ

1d ago

Full time Application Support End User Support Help Desk Support

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Job Description

Support enterprise users by driving incident resolution, secure access management, and advanced troubleshooting within a hybrid, rotational shift Service Desk environment.

Responsibilities

Provide specialized support for service desk applications to resolve complex user issues and keep global environments operating reliably
Process user access requests using structured access management procedures to maintain secure and compliant access to business critical systems
Manage incident tickets from intake through resolution by documenting issues accurately and following standardized procedures to restore services within agreed timelines
Monitor service desk queues and prioritize work based on impact and urgency to maintain service levels and reduce end user disruption
Execute user access management activities including account creation, modification, and deprovisioning in line with company policies and audit guidelines
Perform detailed troubleshooting for device related issues connected to service desk interactions to help users regain productivity quickly and safely
Maintain documentation for resolutions, known errors, and workarounds to support a richer knowledge base and faster future handling
Communicate proactively with users by setting expectations, providing status updates, and ensuring resolutions match operational needs
Collaborate with technical and business teams to investigate recurring service desk problems and recommend improvements for system stability and user experience
Support service transitions, including application updates and configuration changes, while maintaining continuity of core services
Review service desk performance metrics and contribute insights to refine support processes, strengthen controls, and improve service quality
Adhere to rotational shift schedules and hybrid work practices to ensure coverage, availability, and responsiveness during assigned support windows
Contribute to initiatives focused on digital workplace reliability and accessibility through secure technology use
Take calls and handle tickets/chats/emails; troubleshoot application, client device, network, VPN, and printer related issues; maintain service levels and follow client processes while documenting troubleshooting steps

Requirements

Solid experience supporting service desk applications, including diagnosing issues within ticketing and workflow systems and guiding effective resolutions
Strong practical knowledge of user access management, including access controls, segregation of duties, and enterprise compliance requirements
Working knowledge of incident categorization, prioritization, and escalation using structured service desk methodologies and support frameworks
Proficiency working with devices such as laptops, mobile devices, and peripherals, including understanding common issues and coordinating remedial actions
Clear written and verbal communication skills to interact with users, team members, and stakeholders in a concise, respectful, and solution oriented manner
Analytical and problem solving skills to examine incident trends, identify root causes, and support continuous improvement in service performance
Adaptability to hybrid work arrangements and rotational shifts while maintaining productivity and service quality
Familiarity with standard service management principles and tools, aligned with organizational policies, controls, and reliability objectives
Ability to manage access controls, segregation of duties, and compliance requirements in enterprise settings

Technology

Location

Mesa, AZ (hybrid)

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4d ago

Desktop Support Technician, Enterprise Technical Services

Komatsu America Corp. Mesa, AZ

Mesa, AZ

4d ago

$49k - $62k/yr Full time Application Support Desktop Support End User Support

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Job Description

Komatsu America Corp. is seeking a Desktop Support Technician for Enterprise Technical Services to deliver front-line IT assistance to end-users at the Mesa Parts Distribution Operations site. In this onsite role, you will help resolve everyday hardware, software, and networking problems through help desk channels and escalate more complex matters when needed.

What you’ll do

Deliver first-line support for desktops, laptops, mobile devices, printers, and other peripherals.
Troubleshoot and resolve common software issues, including operating systems, office applications, and company-specific tools.
Assist with hardware installations, upgrades, and system configurations.
Handle user requests via help desk tickets, phone calls, or in-person support.
Escalate complex issues to senior support staff or system administrators as required.
Keep accurate documentation of issues, solutions, and established processes.
Support the IT team with system rollouts, upgrades, and routine maintenance tasks.
Follow company IT policies and security standards.

What you bring

High school diploma or equivalent. An Associate’s or Bachelor’s degree in IT or a related field is preferred.
Two or more years of experience in IT support, help desk, or a related technical role.
Relevant certifications are a plus, such as CompTIA A+ or Microsoft Certified Desktop Support Technician.
Basic familiarity with Windows 10 and Windows 11 client operating system environments.
Experience with Microsoft Office Suite, Office 365, and common business applications.
Basic understanding of networking concepts including IP, DNS, and DHCP.
Strong problem-solving and troubleshooting skills.

Tools and technologies

Windows 10, Windows 11
Microsoft Office Suite, Office 365
IP, DNS, DHCP
CompTIA A+, Microsoft Certified Desktop Support Technician

Compensation and location

This onsite position is located in Mesa, AZ. The salary range is USD 49,100 - 62,000 per year. The base pay is listed as $62,000, with the final offer considering experience and location.

Benefits

Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
Retirement and savings: 401k and/or employee savings programs
Time off: Vacation and designated holidays
Assistance programs: Employee and family assistance programs
Disability benefits
Life insurance
Learning and development: Employee learning and development programs

You will provide entry-level support while building practical IT skills in a collaborative environment, assisting users across hardware, software, and networking needs.

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1mo ago

Help Desk Clerk

RCS Remote Control Solutions Mesa, AZ

Mesa, AZ

1mo ago Closed

$25 - $30/hr Internship Active Directory Computer Skills Desktop Support

This position is no longer accepting applications (closed Oct 25, 2026).

Job Description

The Help Desk Support Specialist Intern role provides paid, hands-on technical assistance to end users by troubleshooting hardware, software, and network-related issues. The position is based on site in Mesa, AZ, and includes support ticket documentation, user account assistance using Active Directory and Group Policy Objects, and help with IT equipment inventory and setup.

Key Responsibilities

Handle end-user technical support requests through help desk systems, covering hardware, software, and network issues.
Troubleshoot and help resolve problems across computer hardware, operating systems including Windows, macOS, and Linux, as well as mobile devices.
Support the management of user accounts and permissions using Active Directory and GPO (Group Policy Objects).
Assist with diagnosing network connectivity concerns involving LAN, TCP/IP, DNS, VPNs, firewalls, and other IT infrastructure components.
Document support tickets accurately, track resolution status, and communicate solutions clearly to users.
Work with team members to escalate complex issues and learn technical troubleshooting best practices.
Support IT equipment inventory maintenance, including basic equipment setup and hardware repair assistance.

Required Qualifications

Strong understanding of Windows support and desktop support, including familiarity with operating systems such as macOS and Linux.
Familiarity with help desk systems and customer support ticket management tools.
Knowledge of networking concepts, including TCP/IP, LAN, DNS, VPNs, firewalls, and TCP protocols.
Ability to troubleshoot hardware issues involving computer components and peripherals.
Experience supporting software troubleshooting across multiple applications.
Excellent communication skills for delivering clear technical guidance to non-technical users.
Basic knowledge of Active Directory management, GPO configuration, and IT infrastructure components.

Tools and Technologies

Windows
macOS
Linux
Active Directory
GPO (Group Policy Objects)
TCP/IP
LAN
DNS
VPNs
Firewalls

Compensation and Schedule

Job Type: internship
Work Location: in person
Expected Hours: 40.0 per week
Pay: $25.04 to $30.16 per hour
Location: Mesa, AZ

Benefits

401(k)
Employee assistance program
Flexible schedule
Flexible spending account
Health savings account
Professional development assistance
Retirement plan

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3mo ago

IT Support Associate II, OTS

Amazon.com Services LLC Mesa, AZ

Mesa, AZ

3mo ago Closed

$23 - $37/hr Full time Active Directory Cloud Platforms Computer Skills

This position is no longer accepting applications (closed Aug 19, 2026).

Job Description

Join Amazon's Operations Technology Solutions team onsite in Mesa, AZ. This IT Support Associate II position offers an hourly wage range of $23 to $37 and a benefits-rich environment designed to support you in delivering regional IT help for Amazon Operations facilities. Expect hands-on equipment management, skilled troubleshooting, support for training new hires, and dependable cross-building customer service for multiple sites in the area.

Responsibilities

Allocate, maintain, and troubleshoot IT equipment used within Amazon Operations facilities.
Manage support requests and procedures across the local network to keep operations running smoothly.
Assist with training new hires to ensure they are confident using systems and tools.
Pursue ongoing learning of new technologies to stay current with evolving solutions.
Provide support to customers across multiple buildings in the region, as well as remote customers.
Travel within the local or regional area to support customer needs as required.

Requirements

Experience thriving in a dynamic environment with a strong focus on customer service.
Physical ability to lift up to 49 pounds, stand or walk for shifts up to 12 hours, and frequently push, pull, squat, bend, and reach.
Experience troubleshooting integrated and interdependent computer systems.
1+ years of Windows, Mac, or Linux operating system support or equivalent experience.

Technologies

Windows
Mac
Linux (Red Hat)
AWS
Cisco/CCNA
CompTIA A+
CompTIA Network+
Microsoft hardware installation

Benefits

Comprehensive healthcare benefits starting on Day 1
401(k) matching
Up to 20 weeks of paid parental leave
Casual dress code at each location
Employee Assistance Program (EAP)
Mental Health Support
Medical Advice Line

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4mo ago

Bilingual Technical Support (Vietnamese)

BUSINESS SYSTEMS MANAGEMENT LLC Mesa, AZ

Mesa, AZ

4mo ago Closed

$15 - $18/hr Full time Bilingual Customer Support End User Support

This position is no longer accepting applications (closed Jul 28, 2026).

Job Description

Bilingual Vietnamese/English on-site technical support specialist providing in-person assistance to merchants in the Greater Phoenix area, based in Mesa, AZ.

Responsibilities

Manage client relationships by responding to account inquiries
Troubleshoot equipment errors
Deploy hardware to merchant locations
Answer incoming calls from clients
Prepare equipment for use
Install and set up equipment at merchants' business locations within the Greater Phoenix area

Requirements

Valid Driver's License
Fluent in English and Vietnamese
Reliable transportation required due to frequent driving
High school diploma or equivalent (Preferred)

Technologies

Microsoft Office proficiency

Benefits

Opportunity for growth into key roles within the company

Knowledge, Skills & Abilities

Detail oriented
Organized
Ability to multitask
Time management
Strong prioritization and organizational skills
Positive and friendly verbal communication
General knowledge of Microsoft Office programs

Job Type

Full-time

Pay

USD 15.00 - 18.00 per hour

Language

Vietnamese (Required)

License/Certification

Driver's License (Required)

Work Location

In person

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Support Jobs in Mesa, AZ

IT Service Desk

Desktop Support Technician, Enterprise Technical Services

Help Desk Clerk

IT Support Associate II, OTS

Bilingual Technical Support (Vietnamese)

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