Mesa, AZ

Support Jobs in Mesa, AZ

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IT Support Associate II, OTS

Amazon.com Services LLC Mesa, AZ

Mesa, AZ

Today

$23 - $37/hr Full time Active Directory Cloud Platforms Computer Skills

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Job Description

Join Amazon's Operations Technology Solutions team onsite in Mesa, AZ. This IT Support Associate II position offers an hourly wage range of $23 to $37 and a benefits-rich environment designed to support you in delivering regional IT help for Amazon Operations facilities. Expect hands-on equipment management, skilled troubleshooting, support for training new hires, and dependable cross-building customer service for multiple sites in the area.

Responsibilities

Allocate, maintain, and troubleshoot IT equipment used within Amazon Operations facilities.
Manage support requests and procedures across the local network to keep operations running smoothly.
Assist with training new hires to ensure they are confident using systems and tools.
Pursue ongoing learning of new technologies to stay current with evolving solutions.
Provide support to customers across multiple buildings in the region, as well as remote customers.
Travel within the local or regional area to support customer needs as required.

Requirements

Experience thriving in a dynamic environment with a strong focus on customer service.
Physical ability to lift up to 49 pounds, stand or walk for shifts up to 12 hours, and frequently push, pull, squat, bend, and reach.
Experience troubleshooting integrated and interdependent computer systems.
1+ years of Windows, Mac, or Linux operating system support or equivalent experience.

Technologies

Windows
Mac
Linux (Red Hat)
AWS
Cisco/CCNA
CompTIA A+
CompTIA Network+
Microsoft hardware installation

Benefits

Comprehensive healthcare benefits starting on Day 1
401(k) matching
Up to 20 weeks of paid parental leave
Casual dress code at each location
Employee Assistance Program (EAP)
Mental Health Support
Medical Advice Line

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22d ago

Bilingual Technical Support (Vietnamese)

BUSINESS SYSTEMS MANAGEMENT LLC Mesa, AZ

Mesa, AZ

22d ago

$15 - $18/hr Full time Bilingual Customer Support End User Support

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Job Description

Bilingual Vietnamese/English on-site technical support specialist providing in-person assistance to merchants in the Greater Phoenix area, based in Mesa, AZ.

Responsibilities

Manage client relationships by responding to account inquiries
Troubleshoot equipment errors
Deploy hardware to merchant locations
Answer incoming calls from clients
Prepare equipment for use
Install and set up equipment at merchants' business locations within the Greater Phoenix area

Requirements

Valid Driver's License
Fluent in English and Vietnamese
Reliable transportation required due to frequent driving
High school diploma or equivalent (Preferred)

Technologies

Microsoft Office proficiency

Benefits

Opportunity for growth into key roles within the company

Knowledge, Skills & Abilities

Detail oriented
Organized
Ability to multitask
Time management
Strong prioritization and organizational skills
Positive and friendly verbal communication
General knowledge of Microsoft Office programs

Job Type

Full-time

Pay

USD 15.00 - 18.00 per hour

Language

Vietnamese (Required)

License/Certification

Driver's License (Required)

Work Location

In person

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Support Jobs in Mesa, AZ

IT Support Associate II, OTS

Bilingual Technical Support (Vietnamese)

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