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RCS Remote Control Solutions

Help Desk Clerk

RCS Remote Control Solutions
Mesa, AZ $25 - $30/hr Internship Posted 29d ago
Active Directory Computer Skills Desktop Support End User Support Help Desk Support Help Desk Ticketing Identity and Access Management Information Technology (IT) IT Services Technical Support Windows
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Job Description

The Help Desk Support Specialist Intern role provides paid, hands-on technical assistance to end users by troubleshooting hardware, software, and network-related issues. The position is based on site in Mesa, AZ, and includes support ticket documentation, user account assistance using Active Directory and Group Policy Objects, and help with IT equipment inventory and setup.

Key Responsibilities

  • Handle end-user technical support requests through help desk systems, covering hardware, software, and network issues.
  • Troubleshoot and help resolve problems across computer hardware, operating systems including Windows, macOS, and Linux, as well as mobile devices.
  • Support the management of user accounts and permissions using Active Directory and GPO (Group Policy Objects).
  • Assist with diagnosing network connectivity concerns involving LAN, TCP/IP, DNS, VPNs, firewalls, and other IT infrastructure components.
  • Document support tickets accurately, track resolution status, and communicate solutions clearly to users.
  • Work with team members to escalate complex issues and learn technical troubleshooting best practices.
  • Support IT equipment inventory maintenance, including basic equipment setup and hardware repair assistance.

Required Qualifications

  • Strong understanding of Windows support and desktop support, including familiarity with operating systems such as macOS and Linux.
  • Familiarity with help desk systems and customer support ticket management tools.
  • Knowledge of networking concepts, including TCP/IP, LAN, DNS, VPNs, firewalls, and TCP protocols.
  • Ability to troubleshoot hardware issues involving computer components and peripherals.
  • Experience supporting software troubleshooting across multiple applications.
  • Excellent communication skills for delivering clear technical guidance to non-technical users.
  • Basic knowledge of Active Directory management, GPO configuration, and IT infrastructure components.

Tools and Technologies

  • Windows
  • macOS
  • Linux
  • Active Directory
  • GPO (Group Policy Objects)
  • TCP/IP
  • LAN
  • DNS
  • VPNs
  • Firewalls

Compensation and Schedule

  • Job Type: internship
  • Work Location: in person
  • Expected Hours: 40.0 per week
  • Pay: $25.04 to $30.16 per hour
  • Location: Mesa, AZ

Benefits

  • 401(k)
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health savings account
  • Professional development assistance
  • Retirement plan

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