Desktop Support Technician, Enterprise Technical Services

Komatsu America Corp. is seeking a Desktop Support Technician for Enterprise Technical Services to deliver front-line IT assistance to end-users at the Mesa Parts Distribution Operations site. In this onsite role, you will help resolve everyday hardware, software, and networking problems through help desk channels and escalate more complex matters when needed.

What you’ll do

• Deliver first-line support for desktops, laptops, mobile devices, printers, and other peripherals.
• Troubleshoot and resolve common software issues, including operating systems, office applications, and company-specific tools.
• Assist with hardware installations, upgrades, and system configurations.
• Handle user requests via help desk tickets, phone calls, or in-person support.
• Escalate complex issues to senior support staff or system administrators as required.
• Keep accurate documentation of issues, solutions, and established processes.
• Support the IT team with system rollouts, upgrades, and routine maintenance tasks.
• Follow company IT policies and security standards.

What you bring

• High school diploma or equivalent. An Associate’s or Bachelor’s degree in IT or a related field is preferred.
• Two or more years of experience in IT support, help desk, or a related technical role.
• Relevant certifications are a plus, such as CompTIA A+ or Microsoft Certified Desktop Support Technician.
• Basic familiarity with Windows 10 and Windows 11 client operating system environments.
• Experience with Microsoft Office Suite, Office 365, and common business applications.
• Basic understanding of networking concepts including IP, DNS, and DHCP.
• Strong problem-solving and troubleshooting skills.

Tools and technologies

• Windows 10, Windows 11
• Microsoft Office Suite, Office 365
• IP, DNS, DHCP
• CompTIA A+, Microsoft Certified Desktop Support Technician

Compensation and location

This onsite position is located in Mesa, AZ. The salary range is USD 49,100 - 62,000 per year. The base pay is listed as $62,000, with the final offer considering experience and location.

Benefits

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• Retirement and savings: 401k and/or employee savings programs
• Time off: Vacation and designated holidays
• Assistance programs: Employee and family assistance programs
• Disability benefits
• Life insurance
• Learning and development: Employee learning and development programs

You will provide entry-level support while building practical IT skills in a collaborative environment, assisting users across hardware, software, and networking needs.