IT Support Associate II

IT Support Associate II with Amazon OpsTech IT supports operations facilities across a defined region, handling IT equipment management, incident resolution, onboarding training, and customer support, with travel and lifting requirements, a comprehensive benefits package, and compensation of $23-$37 per hour.

Responsibilities

• Oversee allocation, setup, maintenance, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Receive and resolve support requests and manage standard operating procedures across the network.
• Assist with onboarding and training for new hires.
• Pursue ongoing learning of new technologies and tools.
• Support customers across multiple nearby facilities as well as remote clients.
• Lift up to 49 pounds and stand or walk for shifts up to 12 hours.
• Travel locally or regionally to provide on-site customer support.

Requirements

• Experience working with computer systems and troubleshooting.
• Track record in dynamic, customer-service oriented environments.
• Ability to lift up to 49 pounds, stand or walk during shifts up to 12 hours, and frequently push, pull, squat, bend, and reach.
• 1+ years of Windows, Mac, or Linux operating systems support or equivalent experience.

Technologies

• Windows
• Mac
• Linux
• AWS

Benefits

• Health insurance starting Day 1
• 401(k) with matching
• Paid parental leave up to 20 weeks
• Casual dress code at locations
• Employee Assistance Program (EAP)
• Mental health support
• Medical Advice Line

Preferred qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware installation, AWS, or other industry relevant certifications