Advantage Tech invites applications for an entry-level IT Support Specialist to join the Service Desk in a hybrid work setting in Olathe, Kansas. The position emphasizes hands-on technical support, customer service, and the resolution of hardware, software, and account issues for employees.

Responsibilities

Serve as the initial point of contact for employees reporting technical problems via phone, email, or chat.
Troubleshoot and resolve common hardware, software, and access-related issues.
Assist with computer deployments, replacements, and workstation setup.
Re-image laptops and desktops and ensure devices are properly configured.
Manage user accounts by creating, updating, and disabling accounts in Active Directory and other systems.
Document support tickets, troubleshooting steps, and final resolutions.
Escalate more complex problems to senior IT staff as needed.
Provide support for Microsoft technologies including Windows, Office 365, Teams, and Exchange.
Assist with basic network connectivity troubleshooting, including VPN, LAN/WAN, and wireless access.
Participate in IT projects and technology rollouts as required.

Requirements

1+ years of experience in IT support, help desk, desktop support, or a similar customer-facing technical role.
Strong customer service and communication skills.
Experience troubleshooting Windows PCs, laptops, printers, and common software applications.
Familiarity with Microsoft Office 365, Teams, and Active Directory.
Basic understanding of networking concepts such as TCP/IP, VPNs, and Wi-Fi connectivity.
Comfortable supporting mobile devices including iOS and Android.
Ability to learn quickly and work through technical issues in a fast-paced environment.

Technologies

Windows
Office 365
Teams
Exchange
Active Directory
VPN
LAN/WAN
Wi-Fi connectivity
iOS
Android

Benefits

Dental insurance
Flexible schedule
Health insurance
Vision insurance

Position Overview

The client is seeking an entry-level IT Support Specialist to join the Service Desk team. This is an opportunity for someone with at least one year of hands-on technical support experience who enjoys helping users troubleshoot technology issues and deliver solid customer service. The role is well-suited for candidates from customer-facing technical environments such as IT support internships, desktop support, or help desk positions where hardware, software, and basic user account issues were routinely addressed.

Preferred Qualifications

Associate's degree in Information Systems, Computer Science, or a related field.
CompTIA A+ certification or coursework toward an IT-related certification.
Experience in a retail technology support environment such as Geek Squad, Apple Genius Bar, or similar.

Ideal Backgrounds

Geek Squad Consultant Agent or Advanced Repair Agent
IT Help Desk Technician
Desktop Support Technician
IT Support Intern
Technical Support Representative
Recent graduates with internship experience and strong customer service skills

Pay

USD 20.00 per hour

Work Location

Hybrid remote in Olathe, KS 66061

IT Support Specialist

Job Description