Service Engineer - Technical Support

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated, and robotic products for precision fluid measuring. In this in-house Service Engineer technical support role in Reno, NV (onsite), you will support Hamilton Robotics by helping resolve customer needs, escalating complex issues, and improving how the Technical Support team operates. You will also benefit from competitive compensation and comprehensive benefits, including medical, dental, vision, PTO, disability, 401k, tuition reimbursement, and more.

What you’ll do

• Produce technical documentation including service manuals, service news, and technical bulletins
• Troubleshoot and repair Hamilton robotic instruments and subassemblies in line with company safety policies
• Provide timely support for in-house and remote customer requests, including escalation support
• Perform root cause analysis on instrument failures and report problems back to the team
• Attend bi-weekly/weekly team meetings to support continuous improvement
• Maintain a safe, neat, and orderly work area, and follow good laboratory procedures in a regulated lab environment
• Travel overnight and on consecutive nights as required, including commuting to regional customer sites and ensuring on-time arrival
• Arrange travel logistics such as air travel, car rental, and hotel accommodations as needed

What you’ll need

• Adherence to department operating procedures and high-quality standards
• Professional and courteous communication with technical and non-technical stakeholders
• Ability to work safely around hazardous chemicals and biologicals, with attendance at all required safety training
• Excellent written and verbal communication and strong organizational skills
• Capability to analyze problems from a broad perspective and implement creative solutions
• Ability to interface with customers to schedule and coordinate technical support, including remote troubleshooting sessions
• Ability to learn new robotic operating systems and demonstrate working knowledge of instrument application programs and PC operating systems
• Physical ability to lift, carry, push, pull, or otherwise move up to 60 lbs
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Education and experience

• Bachelor’s degree in a related discipline from an accredited, not-for-profit university (preferred)
• Experience in technical (field) service within the life science, clinical, or pharmaceutical industry (preferred)
• Fluency in English, written and spoken (required)
• Experience in automation or a similar field

Culture and stability

Hamilton Company offers a diverse portfolio of exciting and innovative projects, strong opportunities for professional growth and advancement, and a commitment to sustainable design. The company is a stable, established organization and operates as a drug-free workplace.