Desktop Support Analyst

Elevance Systems invites applications for a Desktop Support Analyst to support deskside and on-site IT needs in our Reno, NV office. This hands-on role focuses on hardware and software troubleshooting, user assistance, and practical IT maintenance within a corporate environment. The position is available as a contract or full-time arrangement and is based on site at our Reno facility.

Responsibilities

• Minimum 3 yrs hands-on experience as deskside/onsite support or local IT engineer.
• Strong Microsoft operating system installation, asset management, and troubleshooting skills.
• Proficient in troubleshooting Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.).
• Solid desktop support knowledge covering hardware, software, and networking concepts.
• Log all calls in the call logging system.
• Respond to staff inquiries and help resolve hardware or software problems.
• Maintain a log of detected software or hardware issues.
• Assist users with computer equipment usage by providing training and guidance.
• Administer hardware maintenance for all desktop IT equipment.
• Support the operating system and security software on the network, including adding new users and establishing rights and privileges.
• Escalate more complex issues to the IT Manager.

Requirements

• Relevant desktop support experience within a commercial environment.
• Good knowledge of Windows Server 2003 and 2008.
• Strong knowledge of Windows XP, Vista, and Windows 7.
• Thorough knowledge of the MS Office Suite.
• Excellent telephone manner and strong communication skills.

Technologies

• MS Office Suite
• Outlook
• Word
• Excel
• PowerPoint
• Windows 2003
• Windows 2008 Server
• Windows XP
• Windows Vista
• Windows 7

Experience

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Job Types

• Full-time
• Contract

Pay

USD 42,000 - 45,000 per year

Work Location

Onsite in Reno, NV