Join Asurion Insurance Services in Reno, NV for a part-time in-home role that blends customer service, tech troubleshooting, and sales. This onsite position is designed for people who enjoy meeting others in the field, solving everyday technology issues, and helping customers find tailored product solutions. You’ll receive paid training and ongoing coaching so you can confidently work independently using the Serve, Solve, Sell approach.

What you’ll do

This is a local, field-based role with daily travel to customer residences. Asurion will pre-schedule customer interactions, so you can focus on delivering strong service, supporting customers through tech issues, and helping them move forward with the right product options.

Meet customers at their homes, in-office, or wherever the scheduled interaction takes place
Deliver exceptional customer service by prioritizing the customer throughout each interaction
Use your troubleshooting skills to address and resolve tech issues with clear, understandable guidance, regardless of customers’ tech experience
Ensure customers leave with a resolution that works and a product aligned to their future tech needs
Leverage Asurion’s growing range of products to provide tailored solutions
Listen to identify customer needs and position products to match those needs
Apply negotiation and communication skills, including making smooth pivots to complete the appropriate sale

Schedule and location

Onsite in Reno, NV with travel to neighborhoods and cities surrounding your inventory warehouse
Part-time 5-day week designed around customers’ timelines, including evenings, weekends, and holidays
Schedule example: 5 evenings/week, hours 4:05pm to 9:00pm
Maximum expected travel distance is 120 miles one-way

Training and support

3 weeks paid training with your success as a top priority
Ongoing coaching and mentoring to support your growth and keep you confident and tech-savvy
Start with training to prepare you to work independently in the field

Pay and incentives

$23.00 hourly plus mileage reimbursement, phone stipend, and sales commission.

Base hourly rate is guaranteed for all hours worked and paid bi-weekly
Earned pay can be accessed early
Uncapped commissions based on sales performance, paid bi-weekly
Mileage reimbursement based on IRS guidelines, paid weekly
35 dollar phone stipend paid monthly

Requirements

Comfortable working in a sales environment with set targets
Valid driver’s license and a satisfactory driving record with at least 1 year driving experience
Ability to provide proof of valid car insurance (excluded: Manhattan)
Personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse
Ability to work a varied schedule including evenings, weekends, and holidays
A personal cellphone to stay connected while on the job
Comfortable working around household pets
Efficient, adaptable, goal-oriented communication skills, including being persuasive
Open-minded with a passion for learning a wide range of skills that can support various career paths
Naturally outgoing and comfortable in human interaction
Work hours may vary based on business needs and market demand; flexibility may be required

Health and safety

Asurion prioritizes employee health and safety. Meeting customers at their homes is a great customer experience, and the company works to ensure employees feel safe while doing their work.

In-Home Sales & Tech Support