Rochester, NY

Support Jobs in Rochester, NY

2 jobs found

Include remote jobs

6d ago

In-Home Sales & Tech Support (Full-Time)

Asurion Rochester, NY

Rochester, NY

6d ago

$21+/hr Full time Consultative Sales Customer Service Customer Support

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Job Description

In this full-time role, you will conduct in-home customer interactions, deliver technical support, and drive sales within Asurion’s Serve, Solve, Sell framework. The position is on-site in Rochester, NY, with a base pay of $21 per hour, plus paid training, travel expectations, and a five-day schedule that includes evening hours.

Responsibilities

Conduct in-home or on-site visits as pre-scheduled, with opportunities to meet and exceed sales targets.
Deliver outstanding customer service throughout every interaction, consistently prioritizing the customer.
Apply technical expertise to diagnose and resolve issues, providing clear, accessible solutions for customers across varying levels of tech knowledge.
Ensure customers leave with a workable resolution and a product aligned with their future tech needs.
Leverage Asurion's expanding product lineup to tailor recommendations to individual customers.
Listen actively to identify customer needs and position products that uniquely meet them.
Utilize strong negotiation and communication skills to pivot effectively and close appropriate sales while maintaining customer focus.

Requirements

Comfortable working in a sales environment with defined targets.
Valid driver’s license and a satisfactory driving record with at least one year of driving experience.
Ability to provide proof of valid car insurance (Manhattan excluded).
Own a personal vehicle (no motorcycles); appointments occur in neighborhoods and cities surrounding the inventory warehouse, with a maximum one-way travel distance of 120 miles.
Ability to work a varied five-day week designed to meet customers on their timeline, including evenings, weekends, and holidays.
A personal cellphone to stay connected while on the job.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a willingness to learn a wide range of skills applicable to multiple career paths.
Naturally outgoing and comfortable engaging with people.
Flexibility may be required as work hours can vary based on business needs and market demand.

Benefits

Base hourly pay is guaranteed for all hours worked and is paid bi-weekly; earned pay can be accessed early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement according to IRS guidelines, paid weekly.
$35 phone stipend paid monthly.
_three to four weeks of paid training focused on success and onboarding.

Health and Safety Measures

Asurion prioritizes employee health and safety. Meeting customers in their homes is supported by rigorous safety practices to ensure all staff feel secure while performing their duties.

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18d ago

Help Desk/Desktop Support Analyst

Robert Half Rochester, NY

Rochester, NY

18d ago

$19 - $22/hr Contract Active Directory Customer Service Customer Support

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Job Description

Contract Help Desk and Desktop Support Analyst position onsite in Rochester, NY, paying USD 19 - 22 per hour.

Responsibilities

Coordinate daily technician schedules for remote support and on-site visits, ensuring proper timing, travel allowances, and coverage for high-priority requests.
Modify assignments in real time in response to urgent incidents, scheduling conflicts, or changes in technician availability that affect service delivery.
Pre-screen upcoming visits to verify that required equipment, parts, and materials are ready ahead of time to prevent field delays.
Maintain a professional on-site presence by greeting expected visitors, receiving deliveries, and routing items or requests to the correct internal teams.
Monitor routine office and field supply stock, identify shortages, and communicate replenishment needs before inventory becomes disruptive.
Capture initial client issues via service desk tickets and walk users through basic troubleshooting before escalation for more complex problems.
Assist with basic desktop and endpoint issues in Microsoft Windows environments and common connectivity problems.
Maintain precise service coordination records and keep support workflows organized to support timely request completion.

Requirements

Minimum two years of experience in customer service, dispatching, service coordination, administrative support, or a related help desk environment.
Must be able to work on-site in Rochester, NY and handle duties that require physical presence in the office.
Strong organizational and time-management abilities with the capacity to prioritize tasks and respond promptly under pressure.
Knowledge of service desk ticket handling and coordination of technical support requests.
Proficiency with Microsoft Windows, including Windows 10, and comfort with basic desktop troubleshooting.
Exposure to core IT concepts such as Active Directory, networking hardware, and standard office or field cabling.
Clear communication and a customer-focused approach when assisting users, visitors, and internal technical staff.

Technologies

Microsoft Windows
Windows 10
Active Directory

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

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Support Jobs in Rochester, NY

In-Home Sales & Tech Support (Full-Time)

Help Desk/Desktop Support Analyst

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