Rochester, NY

Support Jobs in Rochester, NY

4 jobs found

Include remote jobs

7d ago

Technical Support Representative

GoNetspeed Rochester, NY

Rochester, NY

7d ago

$20 - $25/hr Full time Customer Service Customer Support End User Support

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Job Description

GoNetspeed is seeking a Technical Support Representative to join its Network Operations Center in Rochester, NY (onsite), providing Level I and potential Level II troubleshooting for Wi-Fi, PON networks, Internet, and VoIP for individual and small business customers; salary is USD 20 - 25 per hour.

Responsibilities

Accurately document all calls in the trouble-ticketing system.
Explain complex technical issues to customers in clear, easy-to-understand terms.
Respond to customers in a professional and proficient manner.
Conduct customer callbacks as needed and provide small business support.
Proactively monitor in-service systems and respond to major events as appropriate.
Work effectively in a fast-paced environment and manage multiple tasks concurrently.
Answer incoming repair calls from customers.
Serve as the first point of contact for technical and small business account support.
Assist customers with troubleshooting.
Troubleshoot Wi-Fi and VoIP related issues.
Set up new installations for data and/or voice services.
Resolve customer complaints of any type.
Navigate multiple systems for outside plant, customer management, back-office support, and related tasks.
Resolve order issues and handle escalations.

Requirements

Post-secondary education in a related field or equivalent work experience preferred.
Proficiency with Microsoft Office applications.
Strong project management and organizational skills are essential.
Excellent interpersonal, relationship, and communication skills (written and oral).
Understanding of network technology industry terminology.
An Associate Degree in Information Technology is preferred, with at least 2 years of experience in a Technical Support role.

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

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8d ago

In-Home Sales & Tech Support

Asurion Insurance Services Rochester, NY

Rochester, NY

8d ago

$23+/hr Part time Customer Service Customer Support End User Support

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Job Description

This part-time, on-site role at Asurion Insurance Services in Rochester, NY combines in-home sales with technical support, requiring daily travel to customer residences and including paid training and field responsibilities.

Responsibilities

Deliver in-field support and guidance using the Serve, Solve, Sell™ approach, with initial paid training to prepare for independent work.
Develop product knowledge and practical sales experience while enhancing communication, negotiation, and problem-solving skills, supported by ongoing coaching and mentoring.
Consistently apply the Serve, Solve, Sell™ framework in all field interactions.
Serve: meet customers in-home or in other locations, pre-schedule interactions to meet or exceed sales targets, and deliver outstanding customer service throughout each engagement.
Solve: leverage technical expertise to address and resolve customer tech issues with clear explanations accessible to all levels of tech familiarity.
Solve: ensure customers leave with a workable resolution and a product that meets future tech needs.
Sell: present Asurion's growing product lineup to tailor solutions to customer needs.
Sell: actively listen to identify customer requirements and position products accordingly.
Sell: employ strong negotiation and communication skills to guide conversations toward the appropriate sale.

Requirements

Comfort with a sales environment that uses targets and performance metrics.
Valid driver’s license and a satisfactory driving record with at least one year of driving experience.
Ability to provide proof of valid car insurance (Manhattan area excluded).
Personal vehicle (excluding motorcycles); customer appointments are in neighborhoods and cities surrounding the inventory warehouse, with a maximum one-way travel distance of 120 miles.
Flexible 5-day workweek designed to meet customers on their schedule, including evenings, weekends, and holidays.
Personal cellphone to stay connected while on the job.
Comfort with working around household pets.
Efficient, adaptable, goal-oriented and persuasive communication skills.
Open-minded with a passion for learning a wide range of skills applicable to various career paths.
Naturally outgoing, thriving in face-to-face interactions.
Work hours may vary based on business needs and market demand; a standard schedule is provided, with flexibility required as needed.

Benefits

Base hourly pay is guaranteed for all hours worked, with bi-weekly pay and the option to access earned pay early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement according to IRS guidelines, paid weekly.
Monthly phone stipend of $35.
Three weeks of paid training to prioritize your success.

Get to Know Us

Click to see our day in the life video. Asurion is a global technology solutions leader that fosters a work culture in which employees are valued at every level. Our products and services serve over 350 million customers worldwide, a scale that reflects our commitment to integrity in serving, solving, and selling while listening to customer needs and providing accurate information.

Health and Safety Measures

At Asurion, employee health and safety are top priorities. Meeting customers at their homes is central to delivering a strong customer experience, and we take steps to ensure all employees feel safe while performing their duties.

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1mo ago

In-Home Sales & Tech Support (Full-Time)

Asurion Rochester, NY

Rochester, NY

1mo ago Closed

$21+/hr Full time Consultative Sales Customer Service Customer Support

This position is no longer accepting applications (closed Jul 14, 2026).

Job Description

In this full-time role, you will conduct in-home customer interactions, deliver technical support, and drive sales within Asurion’s Serve, Solve, Sell framework. The position is on-site in Rochester, NY, with a base pay of $21 per hour, plus paid training, travel expectations, and a five-day schedule that includes evening hours.

Responsibilities

Conduct in-home or on-site visits as pre-scheduled, with opportunities to meet and exceed sales targets.
Deliver outstanding customer service throughout every interaction, consistently prioritizing the customer.
Apply technical expertise to diagnose and resolve issues, providing clear, accessible solutions for customers across varying levels of tech knowledge.
Ensure customers leave with a workable resolution and a product aligned with their future tech needs.
Leverage Asurion's expanding product lineup to tailor recommendations to individual customers.
Listen actively to identify customer needs and position products that uniquely meet them.
Utilize strong negotiation and communication skills to pivot effectively and close appropriate sales while maintaining customer focus.

Requirements

Comfortable working in a sales environment with defined targets.
Valid driver’s license and a satisfactory driving record with at least one year of driving experience.
Ability to provide proof of valid car insurance (Manhattan excluded).
Own a personal vehicle (no motorcycles); appointments occur in neighborhoods and cities surrounding the inventory warehouse, with a maximum one-way travel distance of 120 miles.
Ability to work a varied five-day week designed to meet customers on their timeline, including evenings, weekends, and holidays.
A personal cellphone to stay connected while on the job.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a willingness to learn a wide range of skills applicable to multiple career paths.
Naturally outgoing and comfortable engaging with people.
Flexibility may be required as work hours can vary based on business needs and market demand.

Benefits

Base hourly pay is guaranteed for all hours worked and is paid bi-weekly; earned pay can be accessed early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement according to IRS guidelines, paid weekly.
$35 phone stipend paid monthly.
_three to four weeks of paid training focused on success and onboarding.

Health and Safety Measures

Asurion prioritizes employee health and safety. Meeting customers in their homes is supported by rigorous safety practices to ensure all staff feel secure while performing their duties.

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2mo ago

Help Desk/Desktop Support Analyst

Robert Half Rochester, NY

Rochester, NY

2mo ago Closed

$19 - $22/hr Contract Active Directory Customer Service Customer Support

This position is no longer accepting applications (closed Jul 2, 2026).

Job Description

Contract Help Desk and Desktop Support Analyst position onsite in Rochester, NY, paying USD 19 - 22 per hour.

Responsibilities

Coordinate daily technician schedules for remote support and on-site visits, ensuring proper timing, travel allowances, and coverage for high-priority requests.
Modify assignments in real time in response to urgent incidents, scheduling conflicts, or changes in technician availability that affect service delivery.
Pre-screen upcoming visits to verify that required equipment, parts, and materials are ready ahead of time to prevent field delays.
Maintain a professional on-site presence by greeting expected visitors, receiving deliveries, and routing items or requests to the correct internal teams.
Monitor routine office and field supply stock, identify shortages, and communicate replenishment needs before inventory becomes disruptive.
Capture initial client issues via service desk tickets and walk users through basic troubleshooting before escalation for more complex problems.
Assist with basic desktop and endpoint issues in Microsoft Windows environments and common connectivity problems.
Maintain precise service coordination records and keep support workflows organized to support timely request completion.

Requirements

Minimum two years of experience in customer service, dispatching, service coordination, administrative support, or a related help desk environment.
Must be able to work on-site in Rochester, NY and handle duties that require physical presence in the office.
Strong organizational and time-management abilities with the capacity to prioritize tasks and respond promptly under pressure.
Knowledge of service desk ticket handling and coordination of technical support requests.
Proficiency with Microsoft Windows, including Windows 10, and comfort with basic desktop troubleshooting.
Exposure to core IT concepts such as Active Directory, networking hardware, and standard office or field cabling.
Clear communication and a customer-focused approach when assisting users, visitors, and internal technical staff.

Technologies

Microsoft Windows
Windows 10
Active Directory

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

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Support Jobs in Rochester, NY

Technical Support Representative

In-Home Sales & Tech Support

In-Home Sales & Tech Support (Full-Time)

Help Desk/Desktop Support Analyst

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