Contract Help Desk and Desktop Support Analyst position onsite in Rochester, NY, paying USD 19 - 22 per hour.

Coordinate daily technician schedules for remote support and on-site visits, ensuring proper timing, travel allowances, and coverage for high-priority requests.
Modify assignments in real time in response to urgent incidents, scheduling conflicts, or changes in technician availability that affect service delivery.
Pre-screen upcoming visits to verify that required equipment, parts, and materials are ready ahead of time to prevent field delays.
Maintain a professional on-site presence by greeting expected visitors, receiving deliveries, and routing items or requests to the correct internal teams.
Monitor routine office and field supply stock, identify shortages, and communicate replenishment needs before inventory becomes disruptive.
Capture initial client issues via service desk tickets and walk users through basic troubleshooting before escalation for more complex problems.
Assist with basic desktop and endpoint issues in Microsoft Windows environments and common connectivity problems.
Maintain precise service coordination records and keep support workflows organized to support timely request completion.

Minimum two years of experience in customer service, dispatching, service coordination, administrative support, or a related help desk environment.
Must be able to work on-site in Rochester, NY and handle duties that require physical presence in the office.
Strong organizational and time-management abilities with the capacity to prioritize tasks and respond promptly under pressure.
Knowledge of service desk ticket handling and coordination of technical support requests.
Proficiency with Microsoft Windows, including Windows 10, and comfort with basic desktop troubleshooting.
Exposure to core IT concepts such as Active Directory, networking hardware, and standard office or field cabling.
Clear communication and a customer-focused approach when assisting users, visitors, and internal technical staff.

Help Desk/Desktop Support Analyst

Job Description