Technical Support Specialist- Construction Software

InSite Software is hiring a Technical Support Specialist for CAD and PDF-based construction software, based in Rochester, NY (onsite). This full-time role blends customer support, training, and product enablement, so you can help contractors and estimators solve day-to-day software challenges and get the most from new feature releases. You will work closely with internal teams to ensure every interaction delivers practical outcomes, while also contributing to training content that supports long-term user success.

Compensation: $65,000 - $90,000 per year, with additional compensation consideration for applicable experience and qualifications. Job Type: Full-time.

What you’ll do

• Provide support through phone, email, and remote access, building relationships and acting as the problem-solving expert for CAD and PDF-based software.
• Train new and existing users to master the application using MS Teams.
• Support the rollout of new application features as they are released to a growing subscriber base.
• Collaborate across departments so customer interactions are successful from start to finish.
• Assist with the creation of new training content to help users learn effectively.

What you’ll bring

• Ability to read CAD/blueprints.
• Bachelor’s degree in mechanical or civil engineering or a related STEM field.
• Excellent customer service, interpersonal, and communication skills, including written communication, with comfort using phone and video conferencing.
• Strong organizational skills to manage support and training needs.
• A team player mindset.
• Willingness to learn new software and skills.

Tools you’ll use

• MS Teams
• Salesforce CRM

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Even better if you have experience in

• GPS Machine Control
• Construction
• Salesforce CRM