In-Home Sales & Tech Support

This part-time, on-site role at Asurion Insurance Services in Rochester, NY combines in-home sales with technical support, requiring daily travel to customer residences and including paid training and field responsibilities.

Responsibilities

• Deliver in-field support and guidance using the Serve, Solve, Sell™ approach, with initial paid training to prepare for independent work.
• Develop product knowledge and practical sales experience while enhancing communication, negotiation, and problem-solving skills, supported by ongoing coaching and mentoring.
• Consistently apply the Serve, Solve, Sell™ framework in all field interactions.
• Serve: meet customers in-home or in other locations, pre-schedule interactions to meet or exceed sales targets, and deliver outstanding customer service throughout each engagement.
• Solve: leverage technical expertise to address and resolve customer tech issues with clear explanations accessible to all levels of tech familiarity.
• Solve: ensure customers leave with a workable resolution and a product that meets future tech needs.
• Sell: present Asurion's growing product lineup to tailor solutions to customer needs.
• Sell: actively listen to identify customer requirements and position products accordingly.
• Sell: employ strong negotiation and communication skills to guide conversations toward the appropriate sale.

Requirements

• Comfort with a sales environment that uses targets and performance metrics.
• Valid driver’s license and a satisfactory driving record with at least one year of driving experience.
• Ability to provide proof of valid car insurance (Manhattan area excluded).
• Personal vehicle (excluding motorcycles); customer appointments are in neighborhoods and cities surrounding the inventory warehouse, with a maximum one-way travel distance of 120 miles.
• Flexible 5-day workweek designed to meet customers on their schedule, including evenings, weekends, and holidays.
• Personal cellphone to stay connected while on the job.
• Comfort with working around household pets.
• Efficient, adaptable, goal-oriented and persuasive communication skills.
• Open-minded with a passion for learning a wide range of skills applicable to various career paths.
• Naturally outgoing, thriving in face-to-face interactions.
• Work hours may vary based on business needs and market demand; a standard schedule is provided, with flexibility required as needed.

Benefits

• Base hourly pay is guaranteed for all hours worked, with bi-weekly pay and the option to access earned pay early.
• Uncapped commissions based on sales performance, paid bi-weekly.
• Mileage reimbursement according to IRS guidelines, paid weekly.
• Monthly phone stipend of $35.
• Three weeks of paid training to prioritize your success.

Get to Know Us

Click to see our day in the life video. Asurion is a global technology solutions leader that fosters a work culture in which employees are valued at every level. Our products and services serve over 350 million customers worldwide, a scale that reflects our commitment to integrity in serving, solving, and selling while listening to customer needs and providing accurate information.

Health and Safety Measures

At Asurion, employee health and safety are top priorities. Meeting customers at their homes is central to delivering a strong customer experience, and we take steps to ensure all employees feel safe while performing their duties.