In-Home Sales & Tech Support (Full-Time)

In this full-time role, you will conduct in-home customer interactions, deliver technical support, and drive sales within Asurion’s Serve, Solve, Sell framework. The position is on-site in Rochester, NY, with a base pay of $21 per hour, plus paid training, travel expectations, and a five-day schedule that includes evening hours.

Responsibilities

• Conduct in-home or on-site visits as pre-scheduled, with opportunities to meet and exceed sales targets.
• Deliver outstanding customer service throughout every interaction, consistently prioritizing the customer.
• Apply technical expertise to diagnose and resolve issues, providing clear, accessible solutions for customers across varying levels of tech knowledge.
• Ensure customers leave with a workable resolution and a product aligned with their future tech needs.
• Leverage Asurion's expanding product lineup to tailor recommendations to individual customers.
• Listen actively to identify customer needs and position products that uniquely meet them.
• Utilize strong negotiation and communication skills to pivot effectively and close appropriate sales while maintaining customer focus.

Requirements

• Comfortable working in a sales environment with defined targets.
• Valid driver’s license and a satisfactory driving record with at least one year of driving experience.
• Ability to provide proof of valid car insurance (Manhattan excluded).
• Own a personal vehicle (no motorcycles); appointments occur in neighborhoods and cities surrounding the inventory warehouse, with a maximum one-way travel distance of 120 miles.
• Ability to work a varied five-day week designed to meet customers on their timeline, including evenings, weekends, and holidays.
• A personal cellphone to stay connected while on the job.
• Comfortable working around household pets.
• Efficient, adaptable, goal-oriented, and persuasive communication skills.
• Open-minded with a willingness to learn a wide range of skills applicable to multiple career paths.
• Naturally outgoing and comfortable engaging with people.
• Flexibility may be required as work hours can vary based on business needs and market demand.

Benefits

• Base hourly pay is guaranteed for all hours worked and is paid bi-weekly; earned pay can be accessed early.
• Uncapped commissions based on sales performance, paid bi-weekly.
• Mileage reimbursement according to IRS guidelines, paid weekly.
• $35 phone stipend paid monthly.
• _three to four weeks of paid training focused on success and onboarding.

Health and Safety Measures

Asurion prioritizes employee health and safety. Meeting customers in their homes is supported by rigorous safety practices to ensure all staff feel secure while performing their duties.